North Cumbria Integrated Care NHS Foundation Trust
We have a vacancy in the Cardiology Department for part-time Clerical Officer based at the Cumberland Infirmary Carlisle.
You will be required to provide administrative and clerical support within the Cardiology Department. Working as part of a busy multi-disciplinary team, you will process referrals for a range of investigations and book patients' appointments. Perform receptionist duties for the department, dispatch results and answer telephone calls from patients, doctors and other health care professionals. Applicants should possess GCSE Grade C in English language or equivalent. Experience of administrative or secretarial duties including the use of Microsoft Office and databases are essential requirements of the post. Knowledge of Silverlink PAS would be advantageous. Good communication skills and the ability to work as part of a team are essential. Previous experience of working within a health care setting is desirable, as is ECDL / RSA or equivalent and NVQ 3 in Business Administration.
Main duties of the job
To provide administrative support for the multi-disciplinary team within the Cardiology Department. This includes making appointments and using a variety of applications used by the department.
Receptionist duties within the department include booking the patient in and out of the clinic and checking correct patient details.
* Act as a first point of contact for patients and other healthcare professionals. Frequently respond to telephone calls, sometimes from distressed patients and relatives in a sensitive manner.
* Send results to the appropriate place within appropriate timescales. This can be either verbally, written or via e-mail. Send letters to referring doctors informing them if the patient fails to attend an appointment.
* Manage the waiting lists for multiple investigations, booking according to identified clinical priority. Book within available capacity efficiently according to pre-determined templates ensuring no appointments are wasted. Identify any special appointment times and arrangements as required. This includes planned multiple follow-ups for Oncology patients under close surveillance during their treatment.
* The post holder will liaise and build effective working relationships with other health care professionals from many teams including the acute Trust, Primary care and tertiary referral centres.
* Correct tracking of the notes in and out of the department using the hospital PAS system.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
* Being a clinically led organisation
* Quality and safety at the heart of our Trust
* A positive patient experience every time
* A great place to work
* Managing our money well
As an organisation, we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria, we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received, this post could be closed earlier than the specified closing date; please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Qualification
* GCSE grade C or above in English language or equivalent
* NVQ 3 Business Administration
* ECDL / RSA Word
Experience
* Administrative or secretarial experience.
* Previous experience working in a health care setting.
Knowledge
* Use of Microsoft Office and databases or similar.
* Knowledge of administrative procedures and systems
* Confidentiality
* Use of PAS
Skills
* Good Communication (both verbal and written).
* Good interpersonal skills.
* Good Organisational skills.
* Able to prioritise work and work to deadlines.
* Ability to work under own initiative and also as part of a team.
* Ability to follow routine procedures and problem solve non-routine issues.
* Good Keyboard Skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
North Cumbria Integrated Care NHS Foundation Trust
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