Job summary
AdminAssistant - The Nook Hospice, NR14 7PX
Part-Time, 30hours per week
WorkingPattern: 30 hours worked over 4 or 5 days per week.
Permanent Contract
Salary £24,500pro rata, per annum
Main duties of the job
Are you:
1. A confident administrator who has experience of Front Desk/Reception duties.
Do you have:
2. A proven ability to provide administrative support including taking minutes at meetings, creating letters and reports.
3. Experience of using Microsoft packages including Excel, Word and Outlook.
4. Experience of working with spreadsheets.
5. Previous experience of working with System One is beneficial, however not essential.
The role:
6. Working with the Lead Administrator you will cover both the admin office and front desk.
7. You will welcome families, service users, visitors to the hospice and provide support the admin needs of the hospice.
About us
Comprehensive range of benefits:
8. Free onsite parking & subsidised meals at our hospices
9. Pool car provided when working in the community
10. NHS pension - continuation if already contributing
11. Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
12. Additional holiday purchase scheme
13. AVIVA pension package up to 7% Employer Contribution including Life Assurance
14. Free eye tests & cycle to work scheme
15. Wellbeing support & Employee Assistance Programme
East Anglia's Children's Hospices (EACH)supports families and cares for children and young people with life threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk.
We are extremely proud to say all three of our hospice services were rated OUTSTANDING when last inspected by the Care Quality Commission. This fantastic achievement is due to the commitment and professionalism of our wonderfully dedicated employees and volunteers.
At EACH we are committed to promoting equality and respecting diversity. We actively welcome applications from all sections of the community, in particular from eligible candidates from BAME backgrounds.
EACH is proud to be Investors in People accredited.
Job description
Job responsibilities
Job Summary:
To provide an effective andefficient administrative support service for EACH Ipswich/Milton or The Nook.
Responsibilities
Provide administration support: answering telephone, taking messages,greeting families and visitors.
Work as one team with other administrators on site, volunteerreceptionists and tri site.
Deal with post and distribute them appropriately. Postage and Franking.
Provide secretarial support as required, typing letters andreports, taking and typing minutes, photocopying, scanning and filing, excelmail merges.
Maintain a supply of office stationery and other administrativestationery as required, forms, signing-in sheets, duty rota sheets.Produce mail merged information on request: labels, letters etc.
Maintain good communication and relations between the different EACHsites, external organisations and individuals.
Updating System 1, the electronic patient record database, requiring amethodical approach /attention to detail.
Attend staff meetings and training as required.
Update weekly off-duty rotas, file expense forms, and extra duty claimforms.
Prepare self-rostering off duty, booking calls for care delivery andself-care.
Support lead admin in volunteer driver rotas and lone working.
Being part of the evac hydro rota.
Room bookings
Any other administrator roles required.
Person Specification
Skills & Abilities
Essential
16. Thorough & organised
17. Good attention to detail
18. Team worker
19. Excellent interpersonal skills
20. Ability to work with minimum supervision
21. Flexible approach to work
22. Confident and telephone manner
23. Excellent verbal and written communication skills
Experience
Essential
24. Minimum two years experience in an administrative role
Desirable
25. Customer Service or Charity sector experience.
Qualifications
Essential
26. Good English language skills
27. IT skills including Microsoft Office (Word, Excel, Outlook, Explorer, Internet and PowerPoint)
28. A knowledge of databases
29. CSE / GCSE English & Maths Grade C or above or equivalent
Desirable
30. Experience of using SytmOne