At Adaptable Recruitment we have a fantastic opportunity for a Customer Service Administrator to join an ever growing company in the Liverpool area Package: £23788 - Increasing after 6 months Location : Liverpoo l - Fully office basedfirst 6 monthsdiscussion - hybrid working after training Working hours: 35 hours Holidays: 24 days holidays banks holidays (increases with service) Reporting into: Team Leader Main Responsibilities to include: Process valid scanned and manual claims and liaise with practitioners where applicable in order to validate claims Respond to/process electronic communications from policyholders Check validity of hospital claims relating to deceased policyholders, partners or dependants by checking claims against information on the computerised system and making correct payments. Handle deceased notification calls Send out correspondence, and appropriate forms to next of kin, in respect of deceased policy holders and, once returned, validate and process claims. Ensure follow-up reminders are processed when workloads allow Contact Policyholders by post, email or telephone in the event of insufficient/incorrect claim information Assist with written responses to complaints Update any changes to policyholder details and generate updated schedules Ensure the adherence to regulatory and compliance issues As required, provide cover on the Telephony team and Key Account Team ensuring that inbound telephone enquiries are handled in a courteous and efficient manner. Any other reasonable job-related task as requested by your Team Leader Keep your Team Leader informed of any unresolved issues The Ideal Candidate: Quality of customer service Quantity and quality of claims processed Quantity and quality of emails Telephone manner Product knowledge Flexibility in covering other claims and customer service teams.