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West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
Job overview
Are you a qualified nurse looking for a fast-paced, rewarding role in mental health crisis care? If you thrive in dynamic environments and want to make a real impact, this is the opportunity for you!
As part of our Single Point of Access (SPA) and NHS 111 team, you'll play a vital role working over the phone. You'll be responsible for conducting clinical risk and mental state assessments, providing short-term psychological interventions, and signposting patients to the most appropriate care under the direction of a senior practitioner. You'll be an expert in emotional validation and de-escalating crises, using a range of psychological interventions to empower patients and their families. With a variety of shift patterns available, you'll provide 24/7 support to those in need. We're looking for confident, recovery-focused individuals with excellent communication skills. So if you're ready to take on this exciting new challenge, apply now to make a difference in people's lives!
Main duties of the job
As a SPA & NHS 111 Telecoach, you’ll be at the heart of mental health crisis triage, providing rapid, expert support over the phone. You will:
1. Undertake clinical risk assessments and make informed decisions about next steps for patient care with a senior practitioner.
2. Deliver short-term psychological interventions using evidence-based techniques to manage distress.
3. De-escalate crises and empower patients, carers, and families with distress tolerance and emotional regulation strategies.
4. Liaise with key agencies such as social care, emergency services and community mental health teams to ensure seamless patient care.
5. Supervise and support junior staff, apprentices and trainees, fostering a learning environment.
6. Champion service user safety and dignity, driving continuous improvement in crisis response services.
Person specification
Qualifications
* Qualified to degree level in a relevant subject (nursing, OT, Social Worker, Psychologist with BPS approved post graduate certificate, counselling, psychological therapy) or equivalent experience.
* Qualified psychological therapist.
* Post-graduate training in relevant mental-health / psychological / recovery discipline.
* Masters level training in relevant Psychological or Mental Health area.
Experience
* Demonstrable experience of work with people with moderate to severe mental health problems.
* Experience of NHS procedures and structures.
* Experience in psychological interventions – CBT or interpersonal therapy / dialectical behaviour therapy interventions or other evidence-based approaches.
* Previous experience of working within a crisis team.
* Experience in applying specialist psychological therapies.
* Experience delivering psychological therapies via telephone.
Knowledge and skills
* Ability to work under pressure and manage distressing and challenging situations.
* Influencing and negotiating skills as well as adept at conflict resolution.
* High level communication skills (written and verbal) including an ability to communicate and work in settings in which the atmosphere may be highly emotive.
* Knowledge and skill in assessment, formulation of need and evaluation of presenting problems.
* Knowledge of RiO patient record system.
* Previous experience of assessing people who present in an acute mental health crisis.
As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.
We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.
West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
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