Customer Success Manager £38,000-£42,000 Double OTE Car Allowance Manchester - Hybrid ( 2 days in office) About the Company Oscar Enterprise have partnered with a leading Financial SaaS company, their aim is to transform the way businesses manage their financial operations. By offering cutting-edge software solutions, they empower organizations to streamline processes, enhance decision-making, and achieve greater financial clarity. With a focus on automation, scalability, and user-centric design, this company delivers tools that drive efficiency and growth. Trusted by clients across various industries, they are committed to redefining financial management through technology and exceptional service. The Role They are looking for a proactive and customer-oriented Customer Success Manager to join their growing team in the SaaS industry. In this role, you will be responsible for ensuring customers achieve success with their software solutions and maximize the use of their software, by building strong relationships and providing expert guidance. You will onboard new customers, train them on the platform, and monitor their usage to ensure they are getting the most value. Key Skills Understanding the business goals of customers and maintaining expertise on industry trends/practices Building and maintaining relationships with multiple key stakeholders Managing the customer expansion and renewal processes, resulting in significant growth within the current customer base, and ensuring that customer churn remains as low as possible About you Strong proven experience in a Customer Success role, within a B2B SaaS business Strong technical and digital skills, able to automate tasks using online tools Experience in a metric-driven environment Relentless in pursuit of goals, competitive and ambitious Proven track record of achieving and exceeding all KPI's Benefits 25 days a year off (plus public holidays) Learning & development focus, plus mentorship options. We'll do everything we can to get you to the top of your game Private healthcare, Ride2Work, pension scheme Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. ADZN1_UKTJ