Tennant Liaison Officer - Gloucestershire Edge Careers Residential is recruiting for a Tennant Liaison Officer for a Midlands contractor working closely with a number of registered providers. As Tennant Liaison Officer, you will be responsible for overseeing customer needs/service throughout maintenance and repair works across a multitude of tenanted properties. Responsibilities Communicate with tenants: TLOs communicate with tenants by phone, in person, and in writing. They listen to tenants' concerns and complaints, and help resolve them. Ensure maintenance is carried out: TLOs ensure that maintenance is done on time and to the right standard. Monitor tenant satisfaction: TLOs monitor tenant satisfaction and produce reports for management. Liaise with contractors: TLOs work with contractors to ensure that projects run smoothly If this sparks an interest and you would like to see a job description or have additional information on this role please don’t hesitate to contact me via email