Clinical Booking Officer, Vascular and Urology
Ashford & St. Peter's Hospitals NHS Foundation Trust
An exciting opportunity has arisen for a Clinical Booking Coordinator to join our busy Vascular and Urology Department at St Peter's Hospital. This role involves general office duties, booking appointments, and working closely with Consultants and their teams to provide an excellent administrative service to our patients.
Clinics and patients will need to be carefully managed. Administration skills are required, along with an excellent telephone manner. The successful candidate will be an enthusiastic and highly motivated team player who shows flexibility and careful attention to detail.
You will be required to use several systems including Surrey Safe Care (Cerner), Evolve, and Dictate I.T. Previous experience of these systems is desirable but not essential, as training will be provided.
Main duties of the job
The Central Booking Coordinator will provide:
1. A fast & efficient service that allows patients' surgical procedures to be booked.
2. General office duties including handling phones and emails.
3. Using the patient administration system (Cerner).
4. Acting as front-line staff, providing excellent customer service to patients.
5. A comprehensive administrative service to the consultants and their medical team.
6. Organising their workload with the consultants and specialty teams, coordinating with other clinical office coordinators to ensure an efficient service is provided.
About us
Ashford and St. Peter's Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow, and beyond. Our workforce includes over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists, and other support staff, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities. Our vision is to be one of the best healthcare Trusts in the country. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre, aiming to create a state-of-the-art centre for excellence for planned surgical procedures.
We offer a full range of NHS benefits/discounts and, in addition:
* Excellent pension scheme and annual leave entitlement
* On-site nurseries
* On-site staff cafes
* On-site parking
* Salary sacrifice schemes including wage stream, lease cars, Cycle to Work schemes, and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
For more information about a career at ASPH, please visit: www.asph-careers.org
Job responsibilities
1. The post holder will manage elective booking for Consultants and Registrars working to clearly defined policies.
2. Responsible for managing the patient waiting lists ensuring patients are dated within their waiting time breach dates.
3. Responsible for organising operation dates with patients in strict order of the waiting list, taking into account case mix, instrument availability, age, medication, surgeon, etc.
4. Responsible for managing the rebooking of patients if there are cancelled operations, ensuring the relevant Trust policies are followed when re-booking patients (for example, the 28-day rule).
5. In addition to their own workload, the post holder will be expected to provide cover for colleagues in the office during annual leave, sick leave, and during busy periods where there is an imbalance of work.
6. Responsible for contacting patients using persuasive and negotiating skills in agreeing a date for admission in accordance with the Patient Choice Policy.
7. Responsible for providing excellent communication and information for patients coming in for surgery, including generating correct letters to patients explaining details of feeding instructions, medication, transport, and sending appropriate information leaflets.
8. Liaise with the pre-assessment booking team to ensure pre-assessment appointments for patients are booked in a timely fashion, so as not to delay surgery. Act upon the outcome of the pre-assessment if the patient is deemed unfit to proceed.
9. Responsible for all correspondence with patients, handling all telephone and face-to-face enquiries from patients and relatives using tact and diplomacy; analyse and resolve patient problems.
10. The post holder must be prepared to telephone patients/consultants about contentious issues, such as operations cancelled, re-arranging lists due to bed availability, or breach issues.
Person Specification
Experience
* Previous experience in an office environment
* NHS experience
Skills
* Ability to communicate effectively to ensure high standards of care, treatment, service, or support as appropriate to your role.
* Able to use initiative and judgement in dealing properly with day-to-day issues and queries.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Ashford & St. Peter's Hospitals NHS Foundation Trust
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