Property Service Administrator : Nights
Permanent
Location: Office Based, Cambridgeshire
Salary: A GBP 25,400 (inclusive of A GBP 2,000 shift allowance) + Benefits
Working hours: 7pm to 7am (3 on 3 off)
About Us
At Elogs, we enable our clients to maximise their buildings performance by providing support around the clock. With our team of experienced problem solvers and our unrivalled platform, you gain full control of your facilities performance. Confidence and reliability isnt a question : its guaranteed.
We give our clients the people and technology they need to manage their assets and deliver outstanding experiences around their built environment. Embedded in your business, we own jobs from start to finish and take full control of your service providers. This empowers you to focus on unlocking the potential of your assets. Freedom : the Elogs way.
About the role
Were looking for a highly organised and thorough Property Services Administrator to join our dedicated nights team. Youll be at the forefront of delivering exceptional customer service to over 10,000 properties across the UK, including both residential and commercial sites. Whether its liaising with tenants, landlords, facilities managers, or engineers, youll be solving problems, offering reassurance, and ensuring every interaction sets the standard for world:class service.
Youll work a fixed shift pattern of three nights on, three nights off as we provide 24/7 support to our clients to keep services running seamlessly.
What youll be doing
* Logging, scheduling and co:ordinating maintenance, inspections, and repair works
* Acting as the primary point of contact for enquires, issues and service requests
* Manage and track service requests, prioritising urgent issues and always keeping clients updated with progress
* Resolve queries quickly and effectively, always going the extra mile
* Liaise with contractors, suppliers, and service providers to ensure timely resolution of maintenance issues
* Monitor the status of ongoing projects and resolve operational issues as needed
* Support team members with additional tasks and projects as required
* Achieving key service metrics and resolving issues within client SLAs
* Building strong, trusted relationships with clients
* Problem:solving, staying calm under pressure to provide impactful solutions
About you
Were all about finding people who thrive in fast:paced, dynamic environments and who truly care about delivering unforgettable customer experiences.
* You know how to do this : you have experience providing high quality customer service
* Youre a great communicator : you can build great relationships with clients both over the phone and via email
* You can work in a fast:paced environment : you can work under pressure with a calm and reassuring approach
* Youre a proactive problem solver : you pay attention to detail and take a solutions focussed approach to problem solving
* Youre creative : you can think outside the box and show technical resourcefulness to solve customer challenges
* Youre tech:savvy : youre proficient with modern technology and are comfortable navigating systems to complete tasks
* Youre flexible : this role involves night:time working with 3 nights on / 3 nights off shift pattern from 7pm to 7am
Why join us?
People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.
Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.
Our Benefits:
* Annual leave: 25 days of annual leave, plus bank holidays.
* Wellbeing: Simply Health plan, gym