2nd Line / 3rd Line IT Support Engineer
Full-time
Salary between A£28,000 - A£32,000 depending on experience.
Location: Doncaster
Our client is an established MSP providing in-house IT Services and rapid response IT Support to companies across Doncaster and the surrounding areas. Due to business growth, they are looking to add a 2nd Line / 3rd Line IT Support Engineer to their growing team. The ideal candidate will have the experience, skills, and personality to thrive in this new role.
Ideal experience will cover:
1. Microsoft 365 Services
2. Azure Services
3. Windows Virtual Desktop
4. Intune
5. Firewall Configuration
6. Hyper and VMware Infrastructure
7. Solid knowledge of networking technologies and concepts such as LAN/WAN, DHCP, etc.
8. Experience in providing customer service and maintaining customer relationships.
9. Ability to communicate clearly and concisely at all levels.
10. An ability and desire to adapt and learn new software and programs.
11. Good time-keeping and organisational skills.
12. A passion for solving problems.
13. Ability to recognise areas for improvement internally and for clients, then plan, schedule, and execute the project.
14. Reliable and punctual.
15. Driving licence for client visits across the area (usually up to about a one-hour radius of Doncaster).
Main duties of this role include:
1. Provide remote technical support and telephone assistance to end users to diagnose and resolve operational problems and queries as quickly as possible.
2. Implementing MS365 and networking solutions for client and internal projects.
3. Onsite support and installation of hardware and software.
4. Specifying, recommending, providing, configuring, and implementing various items of equipment (e.g., desktops, servers, printers) and supporting software according to client requirements.
5. Production of standard configurations, documentation, and procedures.
6. Identifying opportunities to streamline processes and produce efficiencies within the company and in the services provided to clients.
7. Building and maintaining relationships with new and existing clients receiving IT support from the company.
8. Liaising with 3rd party vendors and suppliers on behalf of clients.
Experience with Microsoft Power Platform, particularly Power Automate and PowerApps, is advantageous but not essential.
INDLS
#J-18808-Ljbffr