Assistant Operations Manager
Hetland Hall Hotel
Full-Time
We’re looking for an all-rounded Assistant Operations Manager to support the effective operation of Hetland Hall Hotel by delivering exceptional customer service and leadership to all colleagues and guests respectively.
Reporting directly to the Operations Manager, our Assistant Operations Manager will be involved in all aspects of the hotel. You will need to be an effective communicator with a hands-on and approachable leadership style and a passion for delivering a first-class customer journey. You will be extremely organized and be able to implement and support company standards. Your time will be spent in all departments including restaurant, wedding, conferences, reception, and all other events. You will also be involved in working closely with housekeeping, maintenance, and night teams.
What you’ll need:
* Previous management experience in hotel or similar environment
* Keep up to date with current industry trends
* Excellent communication skills
* Strong customer service skills
* Positive attitude and extremely customer-focused
* Hands-on approach
What we’ll offer you:
* Competitive rate of pay
* 4 Weekly tips
* Discount across all 9 RAD Hotel Group venues
* Career Progression
* Training and development opportunities
* Staff Meal on Duty
* Birthday Incentive
* Length of Service Incentive
* Uniform Provided
Job Types: Full-time, Part-time
Pay: £13.50-£14.25 per hour
Expected hours: 45 per week
Additional pay:
* Tips
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Schedule:
* Monday to Friday
* Weekend availability
Work Location: In person
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