Job summary County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England, serving a population of around 600,000 people. We are a high performing organization with a track record of success. Radiology is a busy department providing Xray, CT, MRI, Fluoroscopy and Ultrasound services. We provide 24/7 diagnostic services to the rest of the hospital using both specific Radiology IT packages alongside Trustwide systems to provide integrated care. We have an exciting opportunity for an enthusiastic, experienced Admin lead to join our friendly team based within Radiology. The succesful candidate should provide consistently outstanding care and exemplary service to our patients and visitors, arrange appointments, liaise with all involved in the Imaging process to ensure the best service for our Patients. Ideally you should possess excellent communication, organisational and investigative skills and have a flexible approach to tasks with experience working in a busy office environment. In addition experience working within the NHS would be advantageous Main duties of the job To provide effective and confidential administrative support on a day-to-day basis for the clinical/admin teams within Radiology and to ensure that their needs are fully met, by working within demanding time constraints, prioritisation of own workload, with minimal supervision and demonstrating ability to use initiative. The post holder will be responsible for supervision and coordination of the Administrative team at Durham (UHND ) The post holder will need to be proactive, flexible and responsive to the changing needs and demands of the organisation and to support the smooth running of the services. About us If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post. Full Job Descriptions can be found in the adverts supporting documents Date posted 15 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Permanent Working pattern Full-time Reference number C9439-25-0058 Job locations Darlington Memorial Hospital NHS Trust Hollyhurst Road Darlington County Durham DL3 6HX Job description Job responsibilities Support the monitoring of service targets/performance standards and alert the Team Lead/Management to possible breaches. Organizing training for staff members and monitor staff training records The post holder will be responsible for supervision and coordination of the admin team Maintaining and producing SOPs for admin work streams Handling queries, liaising with other departments and colleagues when necessary Liaising regularly with secondary care staff, GP surgeries etc. Liaising with Radiology appointments colleagues across the Trust to ensure best use of appointments Deputise for the Admin Team Lead where necessary Liaising with Radiographers across modalities to ensure booking plans meet service needs Undertake sickness review meetings Support appraisals Support data entry to ESR HealthRoster Circular Wave The post holder may be required to undertake the role of Information Asset Administrator or Information Asset Owner to provide support for the control and administration of information assets within their area/department (details available on the Health Informatics web page) The post holder will be required to undertake the role of Registration Authority Agent/Sponsor which includes supporting the NHS Care Records Service applications using smartcards and appropriate access files Other tasks and duties as required Job description Job responsibilities Support the monitoring of service targets/performance standards and alert the Team Lead/Management to possible breaches. Organizing training for staff members and monitor staff training records The post holder will be responsible for supervision and coordination of the admin team Maintaining and producing SOPs for admin work streams Handling queries, liaising with other departments and colleagues when necessary Liaising regularly with secondary care staff, GP surgeries etc. Liaising with Radiology appointments colleagues across the Trust to ensure best use of appointments Deputise for the Admin Team Lead where necessary Liaising with Radiographers across modalities to ensure booking plans meet service needs Undertake sickness review meetings Support appraisals Support data entry to ESR HealthRoster Circular Wave The post holder may be required to undertake the role of Information Asset Administrator or Information Asset Owner to provide support for the control and administration of information assets within their area/department (details available on the Health Informatics web page) The post holder will be required to undertake the role of Registration Authority Agent/Sponsor which includes supporting the NHS Care Records Service applications using smartcards and appropriate access files Other tasks and duties as required Person Specification Experience Essential Experience working in a busy office environment, dealing with issues as they arise and the ability to solve problems. Desirable Previous experience working within the NHS would be beneficial Special Requirements Essential Ability to work as a member of a team. Good IT knowledge including Word, Excel and Outlook. Knowledge of Data Protection and Caldicott Principles, understanding the requirement to maintain confidentiality. Ability to travel to local sites if required. Qualifications Essential Good standard of general education, minimum of 3 GCSE's or equivalent at Grade C or above, including English NVQ Level 2 or equivalent in Administration (or working towards) Special Skills and Knowledge Essential Friendly, approachable and committed to providing quality patient care. Ability to work under pressure in a busy department. Effective interpersonal skills and ability to communicate accurately both verbally and in writing with a wide range of people. Able to work with a minimal supervision. Ability to prioritise workload Flexible approach to work and adaptable to change Desirable Knowledge of NHS practices/procedures Knowledge of Radiology systems Person Specification Experience Essential Experience working in a busy office environment, dealing with issues as they arise and the ability to solve problems. Desirable Previous experience working within the NHS would be beneficial Special Requirements Essential Ability to work as a member of a team. Good IT knowledge including Word, Excel and Outlook. Knowledge of Data Protection and Caldicott Principles, understanding the requirement to maintain confidentiality. Ability to travel to local sites if required. Qualifications Essential Good standard of general education, minimum of 3 GCSE's or equivalent at Grade C or above, including English NVQ Level 2 or equivalent in Administration (or working towards) Special Skills and Knowledge Essential Friendly, approachable and committed to providing quality patient care. Ability to work under pressure in a busy department. Effective interpersonal skills and ability to communicate accurately both verbally and in writing with a wide range of people. Able to work with a minimal supervision. Ability to prioritise workload Flexible approach to work and adaptable to change Desirable Knowledge of NHS practices/procedures Knowledge of Radiology systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name County Durham & Darlington NHS Foundation Trust Address Darlington Memorial Hospital NHS Trust Hollyhurst Road Darlington County Durham DL3 6HX Employer's website https://www.cddft.nhs.uk/ (Opens in a new tab)