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Services - WTS Engineer APPLE - 003, Slough
Client:
ExcelRedstone
Location:
Slough, United Kingdom
EU work permit required:
Yes
Job Reference:
2bca8026474b
Job Description:
ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.
From structured cabling to managed services, our end-to-end services give infrastructure that can be completely relied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.
Workplace Technologies Support Engineer is a highly visible role that requires commitment to providing a high-quality service to meet customer demand.
The role is required to deliver IMAC, iMACD, and Breakfix Incident Management Services. The duties range from small alterations such as patching and fault finding to performing large-scale equipment and device relocations including new installs, decommissions, moves, and maintain functions.
Initially this role will be 6 months fixed term but has potential to be extended on an ongoing basis.
WTS Engineers will report to the local Campus Manager/Supervisor and Schedulers.
What you’ll be doing as our Workplace Technologies Support Engineer:
WTS Support and On Call for TR/SER/MER Rooms:
* Installation of equipment racks within technology rooms
* Racking of Servers and other hardware equipment
* Restack of equipment within existing technology rooms
* Decommission of equipment within technology rooms
* Removal of redundant infrastructure from the technology rooms
* Movement of equipment within site locations including stores
* Connection of network patching to servers and other equipment within racks
* WAN and LAN connectivity and testing
* Labelling of servers and other equipment
* Installation of power distribution units within equipment racks
* Patching of equipment within cabinets
* Interface with Corporate Real Estate on mechanical and electrical provisioning
WTS Control functions:
* Technology room inspections
* Alarm investigation assistance
* Identification of redundant technology infrastructure
* Escort and supervision of activities within technology rooms
* Power circuit support
* Temperature management
* Cable fault support
* First/Second line support
* Technology component swaps
* Third party supervision
WTS Cabling:
* Carry out cable installation services in accordance with STS cabling/patching schedules
* Management of patching within equipment cabinet
* Labelling of cabling in accordance with STS standards
* Supervision and QA for cabling installs
* Recovery of unused circuits/patching
* Cable Database and Cable Stock management
* Perform cable tracing activities
WTS Documentation:
* Documentation upkeep
* Manage designated fault and request tickets via the client’s systems
* Activity Reporting
What we’re looking for in our Workplace Technologies Support Engineer:
* Relevant Experience working in banking or corporate IT environment
* Relevant Experience in Workplace Technology Installations, Moves Adds, Changes and Decommission
* Experience in structured cabling installation, fault finding and testing with fluke test equipment
* Self-starter, organized, detail-oriented and ability to work independently as well as part of a team
* Prioritization skills and multitasking ability
* Ability to work under pressure
* Thorough knowledge of Asset Management Systems
* Thorough knowledge of Ticketing Systems
* Thorough understanding of complex change management and service delivery processes
* Ability to mentor and train new starters
* Ability to approve/sign off training modules
* Ability to lead/supervise shift activities
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