Join to apply for the 2nd Line Support Engineer role at John Goddard Associates.
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The Role
* Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA thresholds for incidents, requests, and problems.
* Offering technical maintenance and support for all IT hardware and software used by end users.
* Assuming complete technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end users to facilitate ticket resolution and project completion.
* Performing regular maintenance and patching of infrastructure, endpoints, and servers.
* Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes.
* Onsite technical support that will require the capability to confidently and professionally communicate and engage with customers at all organisational levels.
Technologies Exposure
* Windows Server
* Windows Desktop
* Microsoft Azure
* Microsoft Office 365
* Active Directory & Azure AD
* DNS, DHCP, Group Policy
* Backup - Configure, Maintain, troubleshoot.
* Networking, switches, subnets, LAN, WAN, DNS.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT System Training and Support
McGregor Boyall is an equal opportunity employer and does not discriminate on any grounds.
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