Job description Established over 35 years ago, Kentec Electronics Ltd. has evolved into one of the world’s leading independent fire control panel manufacturers. Over the years the Kentec name has become synonymous with World class product, great service and excellent support. Based in Dartford, Kent, Kentec is a truly global supplier, exporting control equipment to over 90 countries Worldwide, and in many different languages. Job title: Customer Quality Engineer Main purpose of job: Serve as the focal point for all customer-related matters, ensuring effective resolution and continuous improvement in customer satisfaction. In addition, the role involves spearheading cross-functional teams and overseeing the Quality team's development, all while maintaining strict compliance with international standards and organisational policies. Through data-driven analytics and robust reporting, the position aims to elevate operational efficiency and promote a culture of quality across the organisation. Department: Compliance Location: Dartford Position reports to: Quality Manager Length of contract: Permanent Main duties • Serve as the principal point of contact for all customer-related issues, ensuring prompt and effective resolutions. • Accountable for the optimisation and maintenance of the customer complaints procedure, whilst quantitatively tracking both negative and positive trends against established performance indicators. • Actively contribute to the organisation's audit framework by identifying non-conformities and proposing robust corrective measures. • Leverage data analytics and empirical evidence to identify and act upon areas for organisational improvement. • Spearhead multi-departmental teams to guarantee that components, processes, and associated documentation align with client expectations and stipulated timelines. • Facilitate the professional development of the Quality team by identifying and addressing educational requirements pertinent to the successful achievement of individual and collective objectives. • Possess exceptional skills in compiling comprehensive reports and administering complex tasks with high levels of efficiency. • Exhibit a high standard of computer literacy, encompassing a wide range of software and systems. • Demonstrated ability to communicate effectively across various levels of the organisation, fostering an environment of collaboration and mutual respect. • Well-versed in ISO9001, ISO14001, product compliance standards, and relevant legislation. Person Specification - A minimum of 2 years of experience in a customer-facing role within a quality management environment. - Demonstrated experience in process optimisation and team leadership. - Prior experience in implementing or sustaining ISO9001 and ISO14001 systems. - Exceptional interpersonal and communication skills, both written and verbal. - Strong analytical abilities with experience in data analytics tools and reporting. - Advanced computer literacy, proficient in Microsoft Office Suite and other business software. - Certifications in Quality Management Systems (e.g., ISO 9001) are highly desirable. Job Specifics · Working hours: Monday-Thursday: 08:30-17:00, Friday: 08:30-16:00 · 24 days holiday • Leave one hour earlier than your contracted finish time every Friday (will be paid) • Free Parking • Enhanced workplace pension scheme • Enhanced parental leave • Employee Assistance Programme • Unlimited access to 24/7 GP and wellbeing experts (Smart Health) • Financial well-being scheme (Salary Finance) • Employee Referral Scheme • Long service awards • Free Mental Health First Aid courses (M.H.F.A.) • Life Assurance • Cycle to work scheme • Internal Training • Company Events • Employee benefits, discounts and perks (Rewards Gateway) • Volunteer with a charity of your choice for a day each year • Get the latest tech at the best price and spread the payments over your salary, interest-free (SmartTech)