Job summary The aim of the Patient Pathway Navigator role is to help support and navigate patients, their families and carers through a cancer pathway. The service's prime aim is to be patient-focused and proactive in seeing that the patient receives the very best cancer pathway experience with continual communication and support in a timely manner. You will be involved throughout the patient journey from referral to follow up within the hospital setting, working directly and indirectly with patients and their carers, assisting the clinical team in coordinating the patient pathway. The role requires someone with exceptional organisational skills who can demonstrate great communication and interpersonal skills. A caring and sensitive attitude is essential as you will be dealing with patients, their families and carers. You will have excellent listening skills and be able to deal with people both internally and externally in a sensitive and professional manner and be confident using patient administration systems and database packages. The post holder will be expected to work independently within the appropriate policies and procedures for the service and will actively support and contribute to the requirements of the service and ensure compliance with performance targets and quality standards required at a local and national level. Main duties of the job Communicate regularly with patients to ensure that they are aware of upcoming appointments, diagnostic tests/investigations and operations and offer practical support with the arrangements. Being sensitive to the fact that patients may be anxious and distressed. Assist the clinical and operational teams in monitoring and supporting patients. Provide basic clinical information to patients in line with the agreed pathway and learn to recognise urgent results and act upon effectively. Develop and maintain effective working relationships with clinicians, CNS's and others within department and Trust wide service. Promote dissemination of quality patient information. Deal with queries about progress through secondary care in a professional and friendly manner and ensure appropriate action is taken. To carry out administrative and clerical duties as requested within the department in an efficient and confidential manner, for example photocopying, posting information, printing clinic lists. Work flexibly to meet the demands of the role and requirements of the situation. To be proficient in all IT systems relevant for the role. Document and monitor all aspects of patient care coordination and service delivery onto the Trust IT systems e.g. SCR, Winscribe, WebV, ICE, PCS, CRIS, Bluespier, PPM database etc. to ensure the patient's progress can be measured. About us Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you We offer colleagues: A supportive culture so colleagues can bring their whole selves to work. Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards. Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service. Please note: Due to high levels of interest, posts may close early if we reach a sufficient number of applications Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application. Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles. Date posted 03 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum (pro rata) Contract Fixed term Duration 12 months Working pattern Full-time, Flexible working Reference number 421-PSC-1856S Job locations Harrogate District Hospital Lancaster Park Road Harrogate HG2 7SX Job description Job responsibilities For further information on this position please see the Job Description and Personal Specification attached. Job description Job responsibilities For further information on this position please see the Job Description and Personal Specification attached. Person Specification Qualifications Essential A good standard of general education to GCSE level (5 GCSE grade A-C) or equivalent Experience Essential Previous experience of booking outpatient appointments Knowledge Essential Ability to maintain confidentiality at all times Experienced iCS and ERS user Person Specification Qualifications Essential A good standard of general education to GCSE level (5 GCSE grade A-C) or equivalent Experience Essential Previous experience of booking outpatient appointments Knowledge Essential Ability to maintain confidentiality at all times Experienced iCS and ERS user Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Harrogate and District NHS Foundation Trust Address Harrogate District Hospital Lancaster Park Road Harrogate HG2 7SX Employer's website https://www.hdft.nhs.uk/ (Opens in a new tab)