Job reference number: 321743
Position: Customer Operations Manager
Salary: Starting from £44,551 plus potential 10% bonus, 25 days annual leave, and generous pension
Type: Full time, Permanent
Location: Hall Green DO, Birmingham B28 9HG and Coleshill DO, Birmingham B46 3BT
This role requires frequent attendance at the two sites within the region.
ABOUT US
Royal Mail impacts people and businesses in more than 71 million ways daily. We are driven to empower our customers and colleagues to make their futures whatever they want.
THE ROLE
You will have full accountability for the Delivery team, working through the morning and into the afternoon to ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service. Your role includes creating a positive work environment, promoting inclusivity, and being a role model by living our values. You will partner with Trade Union for people management, resource planning, and project activity to drive performance improvement.
WHAT YOU’LL GET
You will receive a 10% on-target bonus, generous holiday allowance, flexible working, pension scheme, and an excellent parental leave policy. Additional benefits include the Cycle2work scheme and corporate discounts. You will also have exciting career opportunities as a team leader.
ABOUT YOU
We need someone who is flexible, customer-focused, a team player, and a results-driven leader. You should be able to motivate, coach, and collaborate with your team, bringing your skills and experience to help us transition from a letters business to a parcels business.
NEXT STEPS
To apply, complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment, which includes a capability-based interview and a management scenario exercise. You will receive necessary training during your induction, which may require travel and overnight stays.
Royal Mail is committed to inclusion and supports diverse employee networks. We value trust and transparency in our hiring process and will provide interview questions ahead of the interview to help you prepare.
We welcome applications from ex-Armed Forces personnel and are Forces family friendly.
Closing Date: Monday 20/01/2025. Note that this advert may close early if the appropriate number of applications is reached.
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