London, UK Req #217
18 March 2025
We are looking for a dedicated and experienced Postmaster to manage and oversee the daily operations of our postal facility. The ideal candidate will be responsible for ensuring efficient and timely mail processing, delivery, customer service and ensure the security and integrity of mail services. You will also be responsible for addressing customer inquiries, resolving complaints, and maintaining positive community relations. The successful candidate will have strong leadership skills, excellent organisational abilities, and a commitment to providing exceptional customer service. Additionally, you will oversee the maintenance and operation of postal equipment and facilities, ensuring that all safety and operational standards are met.
The role requires excellent communication skills, as you will interact regularly with building management, tenants and employees. You must be able to handle challenging situations calmly and professionally, demonstrating strong problem-solving abilities and sound judgment. Attention to detail and the ability to multitask effectively are essential for success in this role.
You will ensure accurate record-keeping and reporting, and you will be responsible for maintaining compliance with company policies and building procedures. The Postmaster position offers an opportunity to play a critical role in ensuring the smooth operation of postal services.
Benefits include:
* Financial support for SIA Licensing and renewal
* Cycle to work salary sacrifice scheme
* Company Pension scheme
* Life Assurance benefits
* Progression, training, and development opportunities
Additional benefits we offer via our ReWard membership:
* Discounted gym membership
* Discounts at major retailers and travel suppliers
* Restaurant and Supermarket vouchers
* Cinema tickets
* Access to 24/7 free Employee Assistance programme
Responsibilities:
* Manage daily postal operations and ensure timely mail processing and delivery.
* Ensure compliance with postal regulations, company policies, and building procedures.
* Address customer inquiries, resolve complaints, and maintain positive community relations.
* Oversee maintenance and operation of postal equipment and facilities.
* Monitor operational performance metrics and implement strategies for improvement.
Requirements:
* Previous experience in postal operations or related field
* Strong leadership and supervisory skills
* Excellent communication and customer service abilities
* Knowledge of postal regulations, policies, and procedures
* Ability to analyse operational performance and implement improvements
* Strong organisational skills and attention to detail
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
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