Aftersales Director – Automotive Industry
Location: Norwich
Salary: Competitive + Benefits
About the Role
An exciting opportunity has arisen for an experienced Aftersales Director to lead and develop the aftersales operations for a well-established automotive group. This senior leadership role is responsible for overseeing Service, Parts, ARC, and PDI operations, ensuring high levels of customer satisfaction, efficiency, and profitability.
Key Responsibilities:
* Develop and implement a strategic aftersales plan to drive business growth.
* Lead, motivate, and coach the aftersales team to achieve sales, efficiency, and profit targets.
* Oversee aftersales operations, ensuring compliance with company policies and regulatory standards.
* Enhance customer retention and satisfaction through service excellence.
* Manage budgets, cost control, and aftersales profitability.
* Implement innovative digital solutions to streamline aftersales processes.
* Ensure strong collaboration across departments for operational efficiency.
* Maintain a competitive pricing strategy and oversee parts inventory management.
* Monitor and improve customer engagement and retention initiatives.
Key Requirements:
* Proven leadership experience in an Aftersales Director or senior aftersales management role within the automotive industry.
* Strong commercial acumen with a track record of driving aftersales profitability.
* Excellent people management skills, wi...