Role: Leasing Manager (£40,000 - £45,000 + 20% Bonus)
Location: New Build-to-Rent Scheme | Birmingham
Opening: Early 2025
Are you an experienced Leasing or Lettings Manager ready to make an impact on a brand-new, high-profile Build-to-Rent (BTR) scheme set to launch in Birmingham? We are seeking a dynamic Leasing Manager to lead a leasing team in a first-class BTR environment, delivering exceptional service, maximising occupancy, and achieving revenue goals. This role is perfect for candidates with a strong background in Build to Rent or Co-Living who are motivated to drive leasing performance, manage tenant relationships, and uphold the highest standards of customer service.
Key Responsibilities
Operational and Compliance
* Manage tenant application processing and lease document approval.
* Oversee leasing operations to achieve occupancy and revenue targets, including renewals in line with the business plan.
* Collaborate with the Customer Service team to ensure seamless move-in processes, with units ready for immediate occupancy.
* Monitor market conditions, track competitors' lease rates, and apply insights to maintain occupancy.
* Offer residents additional value-add services to enhance their living experience.
* Maintain a comprehensive understanding of tenancy expiry dates to optimise void management.
* Regularly report on leasing activities to stakeholders, highlighting occupancy, revenue, and any operational insights.
* Work with Customer Service and Facilities teams to deliver an outstanding arrival and departure experience.
* Tour and lease apartments to maximise occupancy and income.
* Build strong relationships with senior team members, stakeholders, and clients.
* Engage in continuous improvement by identifying and implementing operational enhancements.
People Management
* Lead a motivated, goal-driven leasing team alongside the management team to achieve and exceed performance targets.
* Oversee the recruitment, hiring, and training of new leasing staff, ensuring a high level of professionalism and customer service.
* Foster a supportive and ambitious work environment that values results and team achievement.
Customer Experience
* Prioritise an exceptional resident experience, aiming to make residents enthusiastic ambassadors for our community.
* Deliver a front-of-house experience that consistently anticipates and exceeds expectations.
* Handle complaints with empathy and celebrate successes with humility, supported by established procedures.
* Actively engage with residents, seeking feedback to ensure their continued satisfaction and identifying trends for continuous improvement.
Commercial and Estate Management
* Oversee the broader estate, including relationships with commercial tenants.
* Collaborate with the accounting team to ensure timely payments and financial oversight.
* Work closely with estate management to ensure smooth operations across the estate and foster positive relationships with all commercial tenants.
Qualifications and Skills
* Significant experience in a Leasing or Lettings Manager role within the Build to Rent or Co-Living sector.
* Proven track record in managing teams, operations, and achieving occupancy and revenue targets.
* Exceptional customer service orientation, with a proactive approach to resident satisfaction and engagement.
* Strong understanding of the rental market and competitor activity to drive informed decision-making.
* Excellent communication and relationship-building skills across all levels of the organisation.
What We Offer
* An opportunity to play a pivotal role in the launch of an exciting, new Build-to-Rent scheme in Birmingham.
* A collaborative, supportive work culture focused on growth, innovation, and delivering the best possible resident experience.
* Competitive salary and benefits package with opportunities for career progression.
Ready to join a high-performing team dedicated to reshaping the Build to Rent experience? Apply today to make a lasting impact in a role that combines people leadership, operational excellence, and exceptional customer service.
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