Benefits:
40 days leave (pro rata - inclusive of statutory leave)
Flexible / Hybrid / Blended Working
Defined Contribution Pension Scheme
Are you ready to make a lasting impact on Bridgewater’s goals and help shape the future of housing in Scotland? Bridgewater Housing Association, the leading provider of social housing and services in Erskine and the surrounding areas, is on the lookout for an outstanding individual to join our team as Head of Housing Services. Driven by our mission to deliver exceptional services, champion equality and fairness, and enhance outcomes for our customers, we manage around 850 social rented properties, 500 lock-up garages, and offer a factoring service to circa 2,700 homeowners. Additionally, we provide key services such as common environmental maintenance and manage supported tenants across Renfrewshire. We are also proud to run Scotland's largest Care & Repair service across Renfrewshire, East Renfrewshire, and Inverclyde.
As Head of Housing Services, you will oversee all housing management and customer service operations across our areas of operation, ensuring the delivery of high-quality homes and services. Your role will include leading housing and property management, housing support, and wider community activities, while also managing our Customer Service Team. You will be instrumental in guiding the strategic direction of the organisation, working closely with the Board to achieve our goals. Reporting to the Chief Executive, you’ll provide strong, innovative leadership, collaborating with the leadership team and colleagues to meet ambitious targets. Your responsibilities will cover governance, strategic planning, operational execution, stakeholder engagement, and ensuring regulatory compliance. As Head of Housing Services, you'll successfully lead a large team within a close-knit organisation, always keeping our customers at the heart of what we do.
We’re looking for an inspiring leader with a proven track record in similar organisations or a dynamic individual looking to take the next step in their career. You should be adaptable, collaborative, and skilled at driving change in a fast-paced environment. Experience in housing management, regulatory compliance, customer service, and strategic planning will be a strong advantage.
Key factors in our recruitment are:
1. Educated to Degree, HND, HNC or equivalent level in an appropriate professional housing qualification
2. An outstanding leader used to operating at a senior level who can motivate and inspire team members to achieve excellent results.
3. A strategic thinker, able to contribute at leadership and Board level
4. Experience of working with a board
5. Good understanding of corporate governance
6. A strong understanding of the underlying legislative environment.
7. An effective communicator with excellent people skills with a positive outlook and commitment to our customers.
8. Strong IT Skills with an interest in improving IT for the benefit of customer services.
9. Proven experience of getting results in arrears management, allocations and void management, housing support and customer service
At Bridgewater, we are committed to fostering a culture of diversity, inclusion, and equality. We strive to create a supportive and inclusive environment where everyone can thrive. We welcome applications from individuals of all backgrounds, including individuals with disabilities.
The post offers excellent terms and conditions, including flexible hours, 25 days annual leave, 15 public holidays and access to the Scottish Housing Association Pension Scheme. Normally based in Inchinnan, the post will accommodate home-based working and will involve a blend of home and office working.
To apply, please complete the application form which accompanies the recruitment pack. Both are found on our website.
All applications need to be received no later than 12 noon on Monday 10 February 2025.
Shortlisting will take place on Tuesday 11 February and initial interviews w/c 17 February 2025.
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