Join an Innovative Company as a Quality Assistant Manager At Recruitmound, we're partnering with a fast-growing logistics business that prides itself on delivering 'best in class' service. As they continue to expand, they're looking for a passionate Assistant Quality Manager to join their team, helping to maintain their high standards of service, quality and care. Why You Should Apply Are you someone who thrives on quality and enjoys motivating teams? This is your chance to step into a leadership role where you can make a real impact. Our client is known for setting the bar high, and they want you to be a part of their success The Role Working Hours: Monday to Friday, 9 am - 5:30 pm (1-hour unpaid lunch break) Location: Fully remote with occasional travel for meetings Equipment: Computer provided; you'll need a reliable internet connection and a comfortable home office setup. Key Responsibilities Lead and Inspire : Mentor and support a team of Quality Analysts, conducting monthly 1:1s to help them reach their full potential. Team Scheduling : Oversee daily work schedules, manage weekend coverage, and handle overtime when necessary. Quality Assurance : Ensure top-tier service is delivered consistently, monitor carrier performance, and address discrepancies proactively. Escalation Management : Serve as the key contact for escalations, driving effective solutions with a hands-on approach. Operational Support : Assist the Senior Manager with escalations, projects, and reporting as needed. Inbox Management : Prioritise and manage tasks in the internal Outlook inbox, addressing urgent issues promptly. What We're Looking For ✅ Experience in Quality (preferred but not essential) ✅ Passion for Excellence : A genuine enthusiasm for delivering high-quality service ✅ Leadership Skills : Ability to coach, mentor, and motivate a team effectively ✅ Proactive Problem Solver : Confident in tackling challenges and making decisions ✅ Attention to Detail : Sharp eye for discrepancies and trends ✅ Adaptable and Resilient : Ready to roll up your sleeves and get involved ✅ Tech-Savvy : Proficient in Outlook, Word, Excel, and internet usage What's In It for You? Competitive Salary : Up to £40,000 (negotiable based on experience) ️ Generous Annual Leave : 25 days Bank Holidays Comprehensive Training : Full support and training from senior management Career Growth : An exciting opportunity to grow within a company that values your skills and contributions If you're ready to take on a new challenge and make a difference, we want to hear from you Apply now with Recruitmound —your career, our mission