The Apprentice would be supported to carry out activities including:
1. Handle support incidents and requests through the full lifecycle to resolution.
2. Provide customer facing support to resolve customers' day to day technology queries, resolve issues and manage incidents.
3. Be confident resolving hardware, software, server and networking queries.
4. Have a good understanding of data security and cloud technologies.
The apprentice will be part of the core hub that manages real time communications with customers on the current status of IT and Clinical Systems, liaising directly with any other teams as required.
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