Reporting to the Head of People you will enable swim! and swim@ in the effective delivery of a People Strategy delivering against our targets of recruitment, training and people development to service the operational teams across our business. You will have a role which includes design, implementation and review of allocated learning and development products and provision, as well as using your delivery skills to tutor, assess and quality assure the L&D solutions across our business, developing and inspiring our people and ensuring our business has a thriving and high-quality workforce to achieve customer excellence.
Key Responsibilities
1. Development of specific L&D products and provision in line with our people strategy and targets
2. Plan, deliver, and assess qualifications and training provision in line with business need and rhythm
3. Support the administration of the Awarding organisation requirements for compliance and L&D processes.
4. Support the team with all implementation of operational recruitment, training, development, and retention work
5. Implement and maintain quality policies and processes to ensure robust training provision and ensure equality of access to opportunities.
6. Play an active part in the storytelling of our people
7. Actively contribute to internal reviews and feedback to produce continual improvement strategies for future L&D provision.
8. Support with recruitment events, campaigns and opportunities as agreed with the team and partners.
9. Support the transition of people into our venues with effective inductions, inspirational training, ongoing quality assurance and mentoring opportunities.
10. Play an active part in the use of social media as an effective recruitment and brand awareness tool.
11. Establish, develop and maintain positive relationships with all stakeholders.
12. Supply the team and management with agreed reports on L&D needs, venues, problems, interests, competitive activities and potential for new training products and services.
13. Keep up to date on industry updates, best practice and trends and maintain all relevant requirements for tutor licensing and currency/authorisation to practice.
14. Continuously improve through feedback and actively seek opportunities to expand skill set and subject areas to expand the provision of delivery opportunities
15. Ensure all training activities and materials meet with relevant organisational and statutory policies including health and safety, employment and equality laws.
16. Work professionally, positively and inspirationally with the internal and delivery teams of employees and associates, through smart ways of working, high quality and open and honest culture.
Person Specification
Knowledge
17. Technical Qualifications in area of specialism including but not limited to: ASA/SEQ/STA Level 2 Teaching SwimmingASA/SEQ/STA Level 2 Teaching Swimming to Babies and ToddlersRLSS or STA Lifeguarding, Lifesaving, First AidPWTAG/STA or equivalent in Pool Plant Operations
18. Aquatic Tutor/Educator – approved by either Swim England or Swimming Teachers Association
19. Level 3 Education and Training
20. RLSS Trainer Assessor / STA National Tutor status
21. An appropriate assessors or internal quality assurance qualification such as L3 CAVA and/or L4 IQA.
22. Knowledge of the principles and standards that underpin excellent operational delivery in grass roots sport and facility provision.
23. Knowledge of legal aspects of role and excellent practice in relation to Health and Safety, Safeguarding, First Aid, Equality and Diversity and Data Protection.
24. Enhanced knowledge through recent and regular CPD opportunities and vocational experience
Experience
25. Experience within a high quality leisure environment for a minimum of 2 years and within the last 2 years.
26. Experience of line managing others within a leisure/sports environment.
27. Experience of managing programmes and projects
28. Experience of facility management and leisure operations.
29. Experience of positively engaging and influencing people both in direct line management/structures but also across other teams and through collaboration and teamwork.
30. Experience of quality standards and compliance/regulatory requirements for high quality operations and quality assurance in sport, leisure and in learning and development.
31. Experience of developing learning interventions using a blended approach with use of technology.
32. Experience of working under pressure, meeting targets and deadlines.
Skills and Attributes
33. Be self-reflective, with authenticity and an approachable, genuine desire to invest in people.
34. Be able to communicate effectively, openly, and transparently.
35. Be able to organise self and others with good planning and preparation skills.
36. Ability to adapt approaches to meet individual learning styles and team needs.
37. Demonstrate a determined and committed approach to quality of excellent standards.
38. Proven ability to provide high quality and effective feedback to mentor, guide and influence others.
39. Outstanding interpersonal skills to support effective working relationships at all levels internally and externally and with key team-mates and stakeholders.
40. Has a positive ‘can-do’ attitude.
41. Demonstrates high energy at all times.
42. Excellent communication, presentation and digital technology/I.T skills.
43. Can follow organizational processes and procedures.
44. Able to work remotely with initiative and as part of a National team.
45. Has the mental wellbeing to look after self and others.
46. Reliable and trustworthy.
47. A passion for the industry and change.
48. Ability to travel nationally and to stay away overnight when required.
49. Ability to drive with a full UK driving license.