Full time permanent position Mon- Fri 45 hours + alternate Saturday mornings
Two weeks rotating, 06.00-15.30 and 08.30-18.00
Salary dependent on experience (£27,000 to £32,000) + overtime paid at time and half above basic hours and for Saturday mornings.
Role:
Provide an excellent service supplying HGV parts to customers both over the counter and by telephone, as well as issuing the correct parts orders for HGV Technicians who are carrying out repair and maintenance to vehicles in the workshop.
What you will be doing:
* Receiving deliveries, marking off and storing parts in stockroom according to prearranged systems.
* Locating and labeling parts and maintaining inventory of stock.
* Regular inventory stock counts.
* Consistently maintaining a good standard of housekeeping in the Parts Department.
* Reporting stock shortages to parts supervisor.
* Producing parts quotations for internal/external customers.
* Documenting and supervising the condition of parts returned for credit including old unit cores and reporting damaged or unsuitable items to the Parts Supervisor.
* Ensuring procedures are properly carried out for the ordering and receipt of goods.
* Ensuring that credits are properly and accurately raised for goods returned.
* Ensuring that all parts and old units returned are labeled and packed properly and all relevant paperwork correctly completed.
* Discussing the use and features of various parts with customers, based on knowledge of trucks and buses.
* Accurately compiling parts from job cards for repairs being carried out in the workshop.
* Providing feedback about competitors to Parts Supervisor.
* Proactively selling parts and promotions to customers.
* Working with Parts Supervisor to achieve maximum competency level.
* Special projects as required.
* Picking up and delivering parts on occasion.
* Working within health & safety company guidelines.
Skills and Experience Required:
* Driving Licence required.
* Able to identify different parts using catalogues and systems.
* Numerical ability to work with part numbers.
* Effective communication skills at all levels, both written and verbally.
* Ability to sell/influence others to buy additional parts.
* Documenting/recording information accurately.
* IT literate to competently use DMS and associated software & systems.
* Proactive, enthusiastic, and approachable.
* Accuracy and attention to detail.
* Flexible and positive approach to changing circumstances/priorities.
* Commercial awareness.
What we offer:
* 25 days holiday (rising with service).
* Pension scheme.
* Healthcare Scheme.
* Employee discounts across retailers, cinemas, etc.
* Cycle to work scheme.
With a renewed product range and growing profile, we rely on quality people to provide ‘excellence’ in service and support to customers by always looking to improve customer satisfaction. Look at what we do and who we are part of: www.renault-trucks.com
Renault Truck Commercials Ltd is an equal opportunity employer.
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