About Us: The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for “Hillingdon to deliver the best primary care outcomes for patients in the whole of London”. We are a not-for-profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the Hillingdon provider representative voice for local General Practice into the wider NHS and other Partners. We are ‘of the NHS’ but independent, innovative and transformational. The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision. Our Values: General Information about the NW London Training Hub: The NW London Training Hub (NWL TH) is a consortium of the eight local borough training hubs: Brent, Central London, Ealing, Hammersmith & Fulham, Harrow, Hillingdon, Hounslow, West London across the geography of NWL. The Confederation Hillingdon CIC, hold the prime contract with NHS England (NHSE) and we operate a hub-and-spoke delivery model which reflects a preference for a borough-based approach. Our strategic direction is coordinated by our central management team, which manages day to day business operations. Our local borough subcontract holders and our clinical senate provide strategic overview. Our monthly operational group meetings with Locality Training Hubs (THs) ensures alignment with PCN/ practice needs. NWL TH focuses on delivering our contractual KPIs and supporting the workforce/training and educational needs of primary care across our ICS. We review our strategy annually ensuring we stay on track in achieving our ambition to allow all primary care team members to develop and grow throughout their careers, creating a skilled workforce and making General Practice a desirable career option. NWL TH is embedded in General Practice, we understand the importance of systems, place, and neighbourhood, and the need for skilled multi-professional teams. We work closely with our local borough training hubs who in turn work with GP practices, PCNs, GP Federations and others in identifying educational needs. We respond to local needs and adapt our approaches accordingly. We know our practices and their teams, and tailor our support to their requirements. We embrace differences, encourage participation and inclusion, and promote wellbeing initiatives. We adjust to the needs, mediums, and opportunities required by our colleagues, responding to changing commissioning and political landscapes and financial constraints. We embed best practices through cost-effective and evidence-based interventions, respond to emerging needs, and make optimal use of designated funds. We adapt our training to scale for maximum system benefit. We aim to meet the economic and social needs of our communities, workforce, and the broader ICS; building robust neighbourhoods, reducing health inequalities, and improving health outcomes. We seek to extend our offers to include care homes, dentistry, optometry, and pharmacy, and work closely with HEIs to ensure higher collaboration regarding the number and quality of placements. Job Summary The NWL Training Hub is an organisation providing an enabling training and workforce function to the primary care workforce of the NW London geography. The manager this JD describes is the leader of that function. NWL’s population is complex and very varied, as is its workforce, which is also very dispersed, reflecting the fact that it includes over 330 autonomous GP practices. The role includes forming and developing the relationships across multiple stakeholders with varied interests including interests that: supply the Training Hub with funds; that regulate Training Hubs; that need the Training Hub to support their workforce; that want to deliver services commissioned by the Training Hub; amongst many others. So, it is a complex collaborative environment and a leadership and coordinating role within that. Within this environment there are general management functions in order that key training and workforce deliverables are achieved and resources managed to budgets. There are also significant fund raising, business case development and strategic alignment functions that need to be lead. Key Deliverables: Delivering NWL Training Hub contractual responsibilities to NHSE and the NW London ICB and any other stakeholders it contracts with. Delivering a professional, efficient, high quality Training Hub with effective business processes supporting training and development across the entire geography. Optimising training and workforce resources into the Training Hub. This will require close collaboration and strategic alignment with the NW London ICB and NSHE and the co-development of detailed business cases and their navigation through NHS governance processes. It could also include innovating other funding initiatives. Working collaboratively across the 8 boroughs to establish the training and workforce development needs of General Practice (and increasingly other parts of Primary Care) ensuring equity of access and supporting elimination of inequality, and coordinating across the borough’s resources, wider stakeholders and central resources as to how best those needs are met. Leading the TH governance processes across NWL in a facilitative manner so that the means to the above goals are decided upon collaboratively and successfully in a diverse and resource constrained environment. Developing diverse strategic relationships into the ICB / NHSE / DoH, educational and research establishments, NHS Trusts and other synergistic partners to further the objectives of the Training Hub and to raise training and development funds. The quality and sustainability of both local and central ‘Training Hub infrastructure’, from local learning environments to central project management, to subject matter expertise. Securing and delivering key strategic priority training programmes of work as may change from time to time, and recurrent training according to training needs assessments Resourcing the subject matter expertise that provide reliable, high quality professional and workforce expertise to the primary care workforce and its leaders. The Training Hub will get asked to adapt from time to time to catch responsibilities less directly related to training. It is expected that within reason and available resources the TH Manager will adapt likewise to accommodate such requests for the wider benefit of the primary care workforce Primary Responsibilities: Training Strategy & Development: Development of the NWL Training Hub strategy that supports the key deliverables and ensures the NWL TH is set up to be an enabler for the local provision and a robust support system to them. Through the local Training Hubs, ensure there is a provision of training programs tailored to the needs of primary care staff, including GPs, nurses, allied health professionals, and administrative teams. Facilitate the application of training needs analyses to identify skill gaps and workforce development opportunities across NWL. Develop and update training specifications, ensuring alignment with NHS guidelines and primary care regulations. Team Management & Leadership: Lead, manage, and support a team of training subject matter experts, project managers and administrators Provide mentorship, guidance, and professional development opportunities for the team. Ensure the team works collaboratively to deliver high-quality training initiatives. Conduct regular performance reviews and set objectives to align with organisational goals. Lead, guide and support a team of teams across the boroughs of local borough training hubs including managers, administrators and local clinical leads; through a management matrix where direct line management is into local host organisations. Training Delivery & Coordination: Work closely with local Training Hubs and their Primary Care Teams to ensure training programs meet the evolving needs of primary care. Where programs might be best run centrally, ensure a collaborative approach with the local Training Hubs that supports an optimal impact of the learning opportunities within Primary Care Ensure training providers undergo proper diligence and provide consistently high-quality training and value for money, whether centrally or locally provided internally or via third parties Stakeholder Management: Build and maintain strong relationships with NHS England, Integrated Care Boards (ICBs), Health Education England (HEE), training providers, and professional bodies. Liaise with senior management and clinical teams to align training initiatives with workforce planning and strategic objectives. Develop a collaborative, professional working environment with the local Training Hub leads that demonstrates how the NWL Training Hubs are enabling them to achieve. Work through NHSE, the ICB and other strategic Partners to develop a picture of funding opportunities and delivery priorities that can lead to the development of successful co-authored business cases, bids, proposals and other means of securing funding. Monitoring & Evaluation: Oversee the attainment of KPI’s and identify where there are gaps and what support can be given for achievement. Advocate for the assessment of the effectiveness of training programs through feedback, assessments, and performance metrics. Support improvements based on evaluation findings to enhance training impact and compliance with healthcare standards. Provide systems and processes that help with automation and efficiency gains within the central and local training hubs to reduce manual reporting. Compliance & Record Keeping: Ensure training programs comply with NHS, CQC (Care Quality Commission), and other regulatory requirements. Maintain accurate training records, certifications, and reports for audit and workforce planning purposes. Budget & Resource Management: Secure a growing funding base to deliver the ambitions of the Training Hub. Manage the training hub budget, ensuring cost-effective training solutions for primary care. Develop an equitable funding system across NWL that optimises skill sets and expertise within Local Training Hubs to bid for training opportunities. Oversee training facilities, digital learning platforms, and technology to support a high-quality learning environment. Workforce: Oversee and assure that local borough teams are integrated with their practices sufficiently to be aware of work force needs including recruitment and retention issues and the demand for student and apprentice placements, as well as such support as fellowships and mentorships. Oversee and assure processes for successfully making placements and appointing fellows and mentors are effective locally and provide expert support as required. Support local borough Training Hubs with processes and expertise where needed so that ‘pipelines’ of newly qualified and new to General Practice professionals are sustained to support practices with recruitment and replacement requirements where possible. Simplify and standardise where possible and practical the workforce processes to ensure both transparency in the processes and the efficiency of them. Health & Safety/Risk Management The post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System. The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990). Equality & Diversity The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. Patient Confidentiality The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with Hillingdon Primary Care Confederation Information Governance Policy and procedures. The post holder should not divulge patient information unless sanctioned by the line manager and required for the role. Communication & Working Relationships The post-holder will establish and maintain effective communication pathways at all times with project team members. Special Working Conditions The post-holder is required to travel independently between sites (where applicable), and to attend meetings etc. hosted by other agencies. Job Description Agreement: This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within The Confederation. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the service or function. This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder. Person Specification Working closely with staff at the Confederation, across our local borough Training Hubs and into the ICB and elsewhere, you are an independent worker, extremely well organised and have an attention to detail and process. You understand and can thrive in the complex environment of both primary care and workforce and you establish positive relationships in this environment across a very wide range of people and roles. You are able to bring together disparate groups, demands and ideas and achieve constructive agreements and ways to progress and deliver. This includes the design and establishment of complex enabling programmes on time and budget, and to a high standard. You have excellent communication skills both written and verbal; and an ability to explain, promote and enthuse at all levels of the healthcare system. You can persuade and negotiate collaboratively, without the need for literal ‘authority’. Essential Criteria Extensive experience of working in primary care at scale High level experience in planning and delivering complex programmes with multiple stakeholders Comprehensive knowledge of the workforce issues within primary care and the initiatives to address them Experience of budgeting, writing bids & reports Experience of managing a diverse team of professionals Experience of negotiating change in a matrix management environment Ability to plan, co-ordinate and deliver programmes of work on time, to budget and to a high standard Excellent organisational skills with an attention to detail and an ability to personally and through teams, finish tasks completely and to a high standard Development and improvement of business processes to improve effectiveness, and to standardise and scale such processes Excellent communication skills, written, verbal and listening – explaining, promoting, persuading, listening, learning, enthusing to / at all levels of the healthcare system. Ability to provide clarity from ambiguity Ability to deliver personally and through wider team, high quality, consistent and reliable reporting that promotes confidence in the competence of the NWL TH The development of business cases that are supported by stakeholders and deliver funding through NHS governance processes Able to think strategically, innovate, and implement new ideas delivered through a wide range of teams Ability to understand information and provide summaries and reports including budgets and activity numbers A collaborative and open leadership style, influencing through trust, knowledge, clarity and a detailed understanding of other’s needs and motivations. Ability to reach decisions across a wide range of stakeholders and constituent agendas so that whilst not all decisions are supported individually, on balance the overall sum of decisions is seen to be fair and equitable whilst delivering required priorities Ability to ‘Lead’ diverse senior (and sometimes very senior) managers and clinical professionals towards consensus decisions through logical argument, subject matter expertise and relationship management Self-motivated, energetic and enthusiastic, with an appetite to learn Ability to lead and motivate teams in planning and implementing programmes across organisational boundaries. Adaptable to changing and ambiguous environments Desirable Criteria A recognised training or L&D qualification (e.g., CIPD Level 5/7 in L&D, Train the Trainer, or equivalent). Experience of delivering workforce initiatives, including skills planning, role design, and integrated working Knowledge of current national and London-wide agendas and responsibilities An understanding of business processes and their continual improvement Ability to work with data, and informatics