Independent Domestic Violence Advisor
Violence Advisor, Grade 6
IDVA Service, Children and Families
Reports to: Team Leader
Monday to Friday 9-4.30pm.
PAYE £16.89
Alexandra House
Moss Lane East
Lancashire
M15 5BA
Key Role Descriptors:
The role holder will coordinate and contribute to the provision of a high-quality service to support service users and promote their independence ensuring service standards are achieved, maintained, and improved.
The role holder will contribute to the positive engagement of service users with support services provided by both statutory and voluntary agencies, ensuring that they are appropriately supported and able to contribute positively to the community.
The role holder will assist with establishing and maintaining partnerships with a range of stakeholders and agencies in line with City Council policies and procedures.
Key Role Accountabilities:
Coordinate and contribute to a responsive and efficient service user assessment service to determine their support needs and provide expert advice on a range of realistic and sustainable options within the context of relevant legislation.
Ensure service users are referred to appropriate support services as necessary to improve outcomes and establish and maintain close joint working arrangements with other agencies and stakeholders.
Work in collaboration with stakeholders and partners to actively help and support the identification and reduction of safeguarding risks to vulnerable residents of the city.
Respond to all queries from a wide range of stakeholders, including both internal and external customers, in an efficient and courteous manner, using initiative and creative skills to respond appropriately to problems that arise.
Work proactively and efficiently to manage workloads in a demand led and front-line service and incorporate a flexible approach to problem solving.
Ensure all records, processes and systems are up to date and maintained to assist with data collection and performance management.
Personal commitment to continuous self-development and service improvement.
Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.
Where the role holder is disabled, every effort will be made to supply all necessary aids, adaptations, or equipment to allow them to carry out all the duties of the role. If, however, a certain task proves to be unachievable, job redesign will be given full consideration.
Independent Domestic Violence Advisor – Key Behaviours, Skills and Technical Requirements
•Demonstrating Resilience overcomes obstacles and challenges to ensure the best possible result.
•Working Together: shares own knowledge and experience with others.
•Personal Responsibility: contributes fully to ensuring the best service possible.
•Positively Aspiring: goes above and beyond the agreed high standards and expectations.
Generic Skills
•Communication Skills: demonstrates an understanding of the views of others and communicates in a realistic and practical manner using the appropriate language and medium, listens attentively to views and issues of others and responds to issues arising.
•Planning and Organising: demonstrate the ability to organise multiple tasks in the most effective way, allocate time and energy according to task complexity and priority.
•Problem Solving and Decision Making: is able to analyse situations, diagnose problems, identify the key issues, establish and evaluate alternative courses of action and produce a logical, practical and acceptable solution.
•Administrative Skills: Good level of literacy and numeracy skills to undertake calculations and produce letters and other documentation.
Technical requirements (Role Specific)
Must have experience of working with survivors of domestic abuse in order to support victims referred into the MARAC process through the criminal justice system, accessing civil remedies and reducing the risk of repeat victimisation and homelessness.
Must consent to and apply for an enhanced DBS (Disclosure and Barring Service) check.
Completion of CAADA training or equivalent or willingness to attend.
CAADA training