We're looking for someone with a passion for customer service, strong organisation and communication skills, and has the willingness to learn. We offer full training via our Performance Academy, with additional online and induction training.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Service Personnel and their families are therefore encouraged to apply.
Role Description:
* Have a passion for customer service, every day.
* Guide every customer through the Stellantis &You UK Customer Journey.
* Communicate clearly with customers & colleagues.
* Adopt new digital systems and processes as part of our digitalisation strategy.
* Propose and sell-up the additional work advised through the Vehicle Health Check process.
* Quote & sell Service Plans to retain customers to the group.
* You will also be the go-to person when the customer wants us to.
* Estimate repair costs and times.
* Resolve any concerns when we suggest repairs.
* Inform and update them on progress or additional works needed.
* Prepare and explain invoices and take payments.
Benefits of a career with Stellantis &You UK
* 22 days holiday + bank holidays
* Employee Car Scheme
* Money off large retailers through our Reward Gateways
* Company car scheme - up to two vehicles
* Up to 7 % Employer Pension Contribution
* Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
* Exclusive retail discounts - through our Rewards Apps
* Enhanced Maternity, Paternity and Adoption Leave
* Employee Assistance Program
Let's Work Together:
Our success starts with yours! Stellantis &You UK is the manufacturer owned dealer group of Stellantis, a leading global automotive manufacturer with brands including Peugeot, Citroën, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.
You will be the key link between our customers and our technicians.
Apply for this role:
To apply, please submit your CV in PDF or Word format and indicate your eligibility to work in the UK and whether you hold a full driving license.
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