About Us Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege and Green Flag. Our mission is to make insurance easier and better value for customers. We currently have an exciting opportunity to join our team of engineers with vacancies in our External Automotive Claims Team, on full-time and permanent basis. PLEASE NOTE: If not based within M25, you must live within commutable distance from M25 in order to be considered for this opportunity. What you will be doing: You will provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes. You will be responsible for the delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality and cost management. Ensuring that the customer experience is at the heart of everything you do, treating customers fairly at all times. Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy Support the delivery and management of the AD spend Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts. Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards. Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers. Develop self to maximise your full potential in the role What we are looking for: Applicants must have previously worked in the Automotive industry, undertaking similar duties, either as a Motor Insurance Engineer or Vehicle Damage Assessor and having a minimum of NVQ3 in Automotive Repair or similar ATA VDA qualifications are desirable Applicants should also have a good understanding of Thatcham Escribe and Audatex software, along with good knowledge of vehicle repair techniques and motor insurance claims processes Hours: 35 hours (Monday – Friday, 9am-5pm) Location: In side M25 Area Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Read our flexible working approach here. Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Company car allowance Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want) Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you. LI-Hybrid LI-PK1