Main area 317 Radiology Administration - Corporate Grade Band 2 Contract Permanent Hours Part time - 30 hours per week (Monday, Tuesday, Thursday & Friday 8.30 - 17.00) Job ref 317-2025-12-25-DR
Employer The Newcastle upon Tyne Hospitals NHS Foundation Trust Employer type NHS Site Trustwide Town 317 Trustwide Salary £23,615 pro rata Salary period Yearly Closing 30/03/2025 23:59 Interview date 10/04/2025
Receptionist/ Clerical Officer
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
We are looking for a highly motivated Receptionist/Clerical Officer to work within the Radiology Department at the Royal Victoria Infirmary.
Working under the supervision of the Radiology Office Manager, the postholder will be responsible for undertaking a range of duties to ensure the provision of an efficient service and the accurate recording of patient information on the Trusts Radiology Information System.
Main duties of the job
* To undertake a range of duties ensuring the provision of an efficient reception service and the accurate recording of patient information on the Trust Radiology Information System.
* To participate in all queries from patients, visitors and medical staff as a first line of contact in a clinical environment.
* The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.30 Monday to Sunday.
* To participate in all aspects of the administration service within Radiology.
* To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to GP services provided by the Radiology Directorate.
* To act as a first point of contact for the GP service and co-ordinate all GP appointments and enquiries using initiative to discern between queries ensuring minimum disruption, seeking immediate response depending upon appropriate action.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Knowledge
* Educated to GCSE level, with GCSE Grade C or above in English Language or equivalent qualification / level of experience
* A good standard of grammar, punctuation and spelling
* Basic IT knowledge
* Knowledge/ appreciation of data protection
* Good level of general education
Experience
* Previous experience of reception in a comparable organisation
* Experience of general office/reception procedure
* Experienced in providing a service to members of the public
* Previous RIS experience
Skill
* Effective interpersonal/ communicative skills – able to relate to patients and a multidisciplinary staff
* Keyboard skills to RSA II standard or equivalent experience
* Basic numeracy skills
* Ability to prioritise/ demonstrate organisational skills
* Ability to multi task
Important note on completion of reference section of Application Form
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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