Job Title: Customer Success Manager Rate: £16.35 PH Hours : Full-time Contract: Temporary 12-18 months Location: Maidstone Role Objective: The role is to provide a focal point of contact for Connection Services customers who operate within our clients footprint. The role will include providing quotations, booking site visits, taking payment, raising numbers and co-ordinating the execution of the work programming. This will require the post holder to be the single point of contact for a customer and to take them through each stage of the job, for which they will have full accountability and ownership. Key Accountabilities: Receive and process the customer's initial enquiry Book surveyor site visits Raise, issue and manage customer's quotations Take payments Schedule and monitor all works into weekly programmes To safely and effectively schedule staff (direct and contractors) for the region. Monitor all works in the weekly programmes to ensure full utilisation of the resources and updating of scheduling tools Liaise with both operatives and contractors on any site issues Report and have constant communication with customers Taking and resolving telephone queries from internal and external customers. Take ownership of and support the investigation of customer complaints. To work as a team with other Business Services Administrators, Field Engineers to ensure staff are effectively scheduled and fully utilised. Experience & Capabilities: Ability to work in a pressured environment as part of a highly focused team. An attitude for excellent customer service. Good telephone skills. Good level PC literacy, with the ability to learn and use a variety of systems with fast and accurate keyboard skills. Team working – The drive and ability to work co-operatively with others to achieve shared goals and optimise the contribution of all members of the team. Flexible attitude to work and working hours. Self-motivated, with a strong drive to succeed. Ability to build good working relationships How to Apply: If you meet the qualifications outlined above, we want to hear from you. Please note: This Customer Success Manager role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.