Customer Propositions Manager, UK
Job Location: Brighton-based for at least two days per week
MetLife culture
We are building a purpose-driven and inclusive culture that energizes employees to make a difference. MetLife's diversity of people commitment ensures our employees are empowered, thriving, and feel like they belong. These efforts begin with our purpose — Always with you, building a more confident future. As a purpose-driven company, we are strengthening our resolve to help build a workforce and society that protects all people, values all voices, and creates economic growth and opportunity for all.
Role Value Proposition:
This Customer Propositions Manager role sits within the UK Customer Propositions team supporting Individual Protection (IP) and Employee Benefits (EB) business lines. The Customer Propositions Manager role supports the delivery of the UK propositions roadmap, from ideation through to market delivery.
As the UK business continues its growth trajectory and goal to cover more customers than ever before, the customer proposition team sits at the forefront of this, developing and delivering innovative propositions that support MetLife’s strategy of delivering customer and shareholder value by shaping propositions to create distribution advantage.
Key Responsibilities:
* Assist and support in the delivery of our Next Horizon Strategy and in line with MetLife’s product development process and Product, Solutions & Ecosystem playbook.
* Monitor macro-environment, competitor developments and insurance markets to identify emerging trends and opportunities.
* Assist and support product literature for IP and EB lines, including but not limited to policy terms and conditions, policy schedules, policy summaries, and technical guides.
* Build and maintain strong relationships with distribution partners, understanding their needs and providing tailored solutions to meet them.
* Monitor and analyze the performance of propositions, making recommendations for future iterations.
* Assist and support management issues relating to sales, operations, complaints, claims, underwriting etc.
* Ensure effective risk management is taken into account in all day to day activities, in accordance with ME risk policies, and escalate any areas of concern to line manager and where appropriate Risk Management function.
Essential Business Experience Required:
* Track record in delivery: Demonstrable history in developing and delivering innovative, customer-centric and value-enhancing propositions in the UK insurance market.
* Initiative: Demonstrates willingness to proactively address current and potential challenges and opportunities with a strategic mindset; willingly accepts increased responsibilities, seeks new opportunities to improve a task or process.
* Execution: Demonstrates a sense of urgency to achieve results; acts decisively to prioritize workload, meet deadlines, and achieve deliverables.
* Accountability for Results: Demonstrates personal responsibility for completing tasks within deadlines with strong attention-to-detail to a high standard.
* Customer Focus: Considers the customer perspective and strives to find creative solutions that are in the best interest for the customer and the business.
* Job Knowledge: Demonstrate expert levels of relevant knowledge and skills to perform all aspects of the job.
* Communication Skills: Demonstrates the ability to express thoughts and ideas clearly and memorably in both written and verbal format.
Essential Technical Skills Required:
* Educated to Degree level or equivalent. Must be committed to work towards financial services qualifications such as FPC or FCII etc. or equivalent.
* Strong skills with Microsoft Office.
We strive to find the best candidate for all positions and a diverse range of applicants ensures we widen our talent pool in order to achieve this.
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