Assistant Karting Manager
Department: Karting
Employment Type: Permanent - Full Time
Location: Silverstone
Reporting To: Karting Manager
Description
Are you ready to step into the fast lane and take charge of one of the most exhilarating karting experiences in the world? We are seeking an innovative and driven Assistant Karting Manager to help lead Karting Silverstone, a world-class facility at one of the most prestigious motorsport venues on the planet. This is a rare opportunity to play a pivotal role in shaping the future of leisure and motorsport as we build on our vision to become a dynamic, year-round destination.
At the heart of Karting Silverstone is a spectacular 1.4km FIA-CIK circuit, multiple Arrive & Drive configurations, and an iconic two-storey facility complete with a stylish restaurant, roof terrace, customer-focused reception, briefing rooms and workshop. If you’re passionate about delivering exceptional customer experiences, growing a business and leading high-performing teams, this is the role for you.
As the Assistant Karting Manager, you will be assisting the General Manager in all aspects of operating the Silverstone Karting Circuit, ensuring that the circuit operates efficiently whilst leading by example and championing customer service and experience.
Why Join Us?
This isn’t just a job; it’s a career-defining opportunity to:
* Create lasting memories for our customers by delivering the ultimate karting experience.
* Be part of an iconic brand synonymous with excellence in motorsport.
* Innovate and lead in a fast-paced, high-energy environment.
* Collaborate with industry leaders to shape the future of motorsport and leisure.
Key Responsibilities
Operational Management:
* Be instrumental in the opening phase, establishing all operational standards.
* Support the Karting Manager in the creation of different product types, product mix and scheduling.
* Collaborate with wider business stakeholders; venue, health and safety, security and medical ensuring efficient planning and smooth effective delivery to all customers.
* Responsible for daily operations, overseeing the management of the permanent and casual team, ensuring optimal track utilisation, flawless execution of events and a seamless customer journey.
* Ensure all karts, tracks and equipment are maintained to the highest standard.
* Monitor and manage kart performance parity, safety and availability, working closely with the workshop team.
* Be fully proficient in all Silverstone Karting systems, including booking, timing, etc.
* Oversee the onboarding and training of all new operational team members.
* Take on ad hoc tasks as required by the Karting Manager.
* Deputise for the Karting Manager where required.
* Create and regularly review SOP’s for all activities and tasks.
* Oversee the development and delivery of exclusive events, the Silverstone Karting Academy and Silverstone Championships.
* Oversee the fuelling operation, working in collaboration with the workshop and operations teams.
Customer Experience:
* Lead and deliver unforgettable experiences from booking through to post-event feedback.
* Maintain exceptional service standards, addressing customer concerns swiftly and professionally.
* Assist with developing programmes and packages that cater to casual visitors, corporate clients and semi-professionals alike.
Team Leadership:
* Champion department collaboration and communication to ensure seamless delivery of operations.
* Recruit, develop and inspire a high-performing team who are aligned with Silverstone’s values and culture.
* Lead training initiatives, ensuring all staff excel in safety protocols, kart handling, race management and customer care.
* Manage team rota’s, lateness and attendance, breaks and performance reviews in line with Silverstone policies, whilst ensuring costs are in line with financial budgets.
Safety and Sustainability:
* Conduct regular inspections of the track and equipment.
* Develop and enforce safety protocols, collaborating with regulatory bodies and internal teams to adhere to rigorous industry standards and best practices.
Financial Management:
* Manage budgets, including staffing numbers, training and consumable usage.
* Understand operational costs and implement strategies to enhance profitability.
* Identify cost saving opportunities and present to the Karting Manager.
Marketing and Revenue Growth:
* Assist the marketing team to drive campaigns and partnerships that attract new audiences.
* Understand the scheduling and products on offer, providing feedback and recommendations for better occupancy and profitable scheduling.
* Drive the Silverstone Karting Academy.
Skills, Knowledge and Expertise
* A proven leader with a track record of success in team management and operations management, preferably within motorsport or leisure industries.
* Exceptional customer service skills, with a passion for creating extraordinary experiences.
* Outstanding communication and problem-solving skills, thriving in high-pressure environments.
* Knowledge of industry trends, health and safety regulations and operational best practices.
* Strong understanding of operational frameworks, with experience creating and implementing operating standards from scratch.
* In-depth knowledge of health and safety regulations, operational best practices and industry trends.
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