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Administrator - Service Desk, West Midlands
Client: Microland
Location: West Midlands, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: ea3fb7d1f254
Job Views: 7
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description:
Required Skills:
1. Behavioral | Microland Skills | Execution Excellence
2. Behavioral | Aptitude | Data Related Skills
3. Behavioral | Aptitude | People skills
4. Behavioral | Aptitude | Tasks Related Skills
Education Qualification:
Engineer - B.E / B.Tech / MCA
Certification Mandatory / Desirable:
Technology | IT Service Management Certifications | ITIL Intermediate Certificate
Details:
Network Fundamentals:
1. Should possess good knowledge and sound understanding of networking concepts.
2. Should be able to understand / Explain scenarios, have working knowledge and be able to troubleshoot all network protocols.
3. Understand Routers, Switches, Firewalls and various NW products.
Operating Systems:
1. Should possess hands-on experience on Windows, Linux OS.
2. Should be able to understand various OS components and its functionality.
3. Should be able to troubleshoot issues with various processes.
4. Understanding of virtualization.
Database:
1. Intermediate skills sets on MSSQL/MYSQL database.
2. Write and execute basic SQL queries.
3. Tool - Generic. Experience in setting up monitoring tools.
4. Prior experience on any one Enterprise level tools like BMC Patrol, Nagios, Zenoss.
5. Setting up parameters, thresholds, action profiles.
6. Experience with integration with ITSM tools.
7. Monitoring using SNMP, WMI and WINRM.
8. Understand the distributed architecture of monitoring solution.
9. Understand and configure NW, Server, Website, Database monitoring.
10. Knowledge on reporting features.
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