Reservations Supervisor, reputable award winning hotel, recent refurbishment. Great team & culture. Main duties and purpose of the role: To be responsible for delivering high quality reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations. To ensure all reservation enquiries are handled in line with company standard. To ensure specific telephone handling targets are delivered through efficient time management, striving for zero abandoned calls To be proficient in the handling all types of enquiries from various sources e.g. Email, Voice, 3rd Parties etc To ensure all correspondence is answered and filed accurately To be confident in handling of all types of customers including both direct agencies, understanding how to adapt techniques and approach Processing, amending and updating bookings as required Converting enquiries into sales Top quality customer service To be aware of guest requirements relating to their booking to eliminate customer complaints Working as part of a great team Take enquiries and bookings via telephone and online bookings Ordering / organising additional requirements for guests e.g. flowers, cakes Creating event sheets for large groups and communicating out to the team Your profile: Flexibility to work shifts including mornings, evenings and weekends. A natural elegance and passion for providing a luxurious level of service that is personalised, confident and calm. A proven background in a similar role, ideally gained within a luxury 4 hotel. Proven selling skills and attention to detail in product knowledge. Your communication skills will be exceptional in order to flawlessly connect with guests from all over the world - fluent level of spoken English is essential and another language is advantageous. What we look for: Genuine passion for the hospitality industry and for delivering exceptional customer service You have a fantastic personality and love helping to create great experiences Experience of working with guests / customers in high pace environment Reservation Agent or Reception experience is desirable Confident computer user Great communication skills Maximising revenue through upselling Youll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team. Guestline knowledge would be preferred but full training can be given AMRT1_UKCT