Job summary The Norfolk & Waveney Specialist Services Care Group are looking to recruit a friendly and experienced Team Administrator to support the Parent and Infant Relationship Service (PAIRS) and the Perinatal Community Mental Health Team. This will be a split role across both teams and would suit somebody who is outgoing and confident, with the organisational skills to manage their own workload to support the needs of the service. Duties include greeting service users and their families, responding to enquiries over telephone and e-mail, processing referrals, maintaining patient records, generating letters, producing documentation, taking and distributing minutes, and supporting senior management. Each day is different and tasks will vary. This is a split role, which will entail Clinical Administration tasks and Management Support Administration tasks. You will be joining a multi-disciplinary team of skilled professionals aided by a small group of dedicated administrators, in a positive and sociable working environment. The role will come with opportunities to develop your learning and career prospects; please see "Working for your Organisation" for further information. Main duties of the job You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience. Customer service skills and full administration experience will be essential for this role. The post holder will also be expected to attend meetings as required, take minutes to a high standard and follow up on any actions as necessary. You will be joining a dedicated friendly team. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as full training will be provided. Diary management and minute taking skills are also essential. It is important to read through the Person Specification within the Job Description and provide evidence against all essential criteria when completing the application. About us This is an exciting time of Transformation of Mental Health Services in Norfolk, which has created opportunities, not only for services to recognise and consolidate what they are doing well, but also to drive creativity to radically change service delivery. These changes are driven by the needs of local communities, with the aim of embedding Mental Health Services within the community and truly bringing the expertise to where it is needed. Do you have the passion, ambition and creativity to help us to reach our ambition to develop our Services? This could be your first step into developing a career within the NHS; we are passionate about Continuous Personal Development (CPD) and encourage our staff to progress within their chosen career pathway. We offer a range of qualifications, on the job learning and training that could support your future aspirations. If this sounds like something you would be interested in then we would love to hear from you Date posted 19 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year gross per annum Contract Fixed term Duration 12 months Working pattern Full-time, Flexible working Reference number 246-CEN6946811 Job locations Mary Chapman House/Hellesdon Hospital Norwich NR6 5BE Job description Job responsibilities The role will focus on supporting the Clinical Team and Senior Leadership Team. To provide the best service to our Service Users the ideal candidate will be able to work on their own initiative, to remain calm under pressure, and maintain a positive attitude. Please find attached our Job Description and Person Specification for more detail on your Key Accountability, then if you feel you have what it takes to make a difference, click APPLY Previous applicants need not apply. Please be aware that if supporting statements are deemed to be generated by Artificial Intelligence, such as ChatGPT, you may risk being removed from the recruitment process. Job description Job responsibilities The role will focus on supporting the Clinical Team and Senior Leadership Team. To provide the best service to our Service Users the ideal candidate will be able to work on their own initiative, to remain calm under pressure, and maintain a positive attitude. Please find attached our Job Description and Person Specification for more detail on your Key Accountability, then if you feel you have what it takes to make a difference, click APPLY Previous applicants need not apply. Please be aware that if supporting statements are deemed to be generated by Artificial Intelligence, such as ChatGPT, you may risk being removed from the recruitment process. Person Specification Qualifications Essential Word Processing or equivalent secretarial experience at intermediate level. NVQ 3 Business Administration or equivalent or working towards Experience Essential Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level. Working under pressure, on own initiative with minimal supervision. Ability to work with senior members of staff across a large organisation Knowledge Essential Maintaining administrative / secretarial systems Working knowledge of Microsoft packages or equivalent. Desirable Lorenzo EPR System knowledge Skills Essential Excellent articulate communication skills. Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times. Person Specification Qualifications Essential Word Processing or equivalent secretarial experience at intermediate level. NVQ 3 Business Administration or equivalent or working towards Experience Essential Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level. Working under pressure, on own initiative with minimal supervision. Ability to work with senior members of staff across a large organisation Knowledge Essential Maintaining administrative / secretarial systems Working knowledge of Microsoft packages or equivalent. Desirable Lorenzo EPR System knowledge Skills Essential Excellent articulate communication skills. Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Norfolk & Suffolk Foundation NHS Trust Address Mary Chapman House/Hellesdon Hospital Norwich NR6 5BE Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)