Job Title: 2nd/3rd Line Support Engineer
Location: Oxford (hybrid)
Industry: Managed Service Provider (MSP)
Salary: £36,000- 40,000 per annum
About the Role:
We are currently recruiting for an experienced 2nd/3rd Line Support Engineer to join a dynamic and fast-paced Managed Service Provider (MSP) based in Oxford, supporting SMEs. This is an exciting opportunity to further your IT career by working with a broad range of clients across multiple sectors, handling more complex technical issues, and playing a key role in supporting day-to-day IT operations.
As a 2nd Line Support Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and software issues. This role requires strong problem-solving skills, a passion for customer service, and the ability to work effectively in an onsite environment, where direct interaction with clients will be key.
Key Responsibilities:
1. Escalated Support: Provide 2nd line technical support, resolving escalated tickets from the 1st line support team.
2. Troubleshooting: Diagnose and resolve a variety of technical issues, including hardware, software, networking, and cloud-based systems.
3. System Monitoring: Proactively monitor client systems, ensuring optimal performance and uptime.
4. Installations & Configurations: Assist with the installation...