As a Telecare support officer, you will be part of a small, supportive, and experienced team. Working shifts covering nights, weekends, and bank holidays, you will respond to calls and carry out the installation of equipment.
The successful candidates will demonstrate a caring and patient attitude and understand the importance of providing a quality service at all levels, as well as being able to work quickly and efficiently in our busy, fast-paced environment. Proficiency in computer skills is a must, along with a good level of literacy in Microsoft packages, and good verbal and written communication skills.
A general knowledge of electronic devices and the ability to carry out minor repairs on technical equipment is a benefit; however, full training will be provided. Additional experience within care work or experience working with vulnerable persons would also be advantageous. It is essential that you have a positive can-do attitude and are willing to assist the wider team as and when required, and above all, have a desire to learn and develop your skills with a professional approach at all times.
We are seeking motivated individuals who are looking for a challenge to work within the progressive and dynamic Telecare team.
You will be working from the Telecare office, providing Telecare services as well as additional advice and support to some of the most vulnerable residents.
To succeed in the role, you will need to be flexible in your approach to meet the demands of customers and have a passion for working in a service area that operates to improve the ability of residents to continue to live independently. You will need to have an interest in the use of technology and be committed to ongoing development in your knowledge and understanding of technology as it develops.
Your responsibilities will include responding to all emergency alarm calls to Telecare, prioritising and taking appropriate action to ensure the welfare of vulnerable and often elderly customers is maintained, taking accountability for the appropriate action taken for each emergency alarm activation.
You will need to be organised and have good verbal and written communication skills. An understanding of the needs of older people, who are the main beneficiaries of the service, as well as other possible groups of service users, is essential. You will also need to be experienced in working with a range of interested parties, including customers’ next of kin, social care and health professionals, emergency services, and staff from other departments within the Council.
Tower Hamlets' vision for our borough is that people are aspirational, independent, and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.
Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity, and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.
We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.
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