We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
We’re looking for a Lead: UK Credentialing to join our growing Customer Support Operations team.
Day to Day You’ll Be:
* Manage the team of associates on a daily basis based on operational outcomes.
* Maintain quality performance of team by adhering to TransUnion values, key performance indicators, and quality expectations.
* Manage and maintain your KPIs in line with the expectations set by your line manager.
* Support internal stakeholders and team with queries.
* Communicate within internal teams to ensure correct processes and procedures and identify opportunities to enhance the client experience.
* Learn and understand TransUnion’s product suite to ensure product intricacies are met.
* Develop staff development plans based on career progression plans.
* Manage all operational reports for the team.
* Engage with training and develop effective training of new and existing processes for the team.
* Function as a primary escalation point for the team on operational matters.
* Engage with broader UK Ops teams on any process escalations.
* Manage all staffing requirements f...