Job Advertisement: Customer Care Advisor
Location: Ipswich
Contract Type: Permanent
Working Pattern: Full Time
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have the perfect opportunity for you! Join our client's dynamic team as a Customer Care Advisor at our Ipswich office.
What You'll Do:
As a Customer Care Advisor, you will play a vital role in our Customer Care Centre. Your responsibilities will include:
* Answering incoming calls and logging breakdown calls accurately.
* Ensuring all jobs logged receive an estimated time of arrival (ETA).
* Providing accurate and valid information to our customers.
* Liaising with mobile fitters and third-party engineers to minimise site delays.
* Managing emails in your personal inbox as well as shared inboxes.
* Collaborating with customers, depots, mobile fitters, and third-party suppliers.
* Escalating any issues to the Escalations Manager.
* Investigating and resolving customer queries with precision.
* Delivering exceptional levels of customer service via phone and email to both potential and existing customers.
What We're Looking For:
The ideal candidate will bring a blend of skills and experience, including:
* Good spoken and written English (minimum Grade C GCSE English Language required).
* Excellent negotiation and organisational skills.
* Outstanding communication skills across all channels.
* Experience in regular communication over the phone and via email.
* Proficiency in MS Excel and Office.
* Exceptional customer service skills and a desire to go the extra mile.
* The ability to work efficiently under pressure and manage your own workload.
* Prior knowledge of the plant hire industry is an asset!
Why Join Us?
Our client believes that people make the difference. They are dedicated to creating a workplace where you can thrive and grow. Here's what you can expect:
* A full-time position with standard working hours between 7:30 AM - 5 PM, Monday to Friday.
* A supportive and enthusiastic team environment where your contributions are valued.
* Opportunities for professional development and career advancement.
* Parking on-site.
If you are ready to take on a rewarding role that puts customer satisfaction at the forefront, we want to hear from you!
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