Customer Service
£12.60 per hour (£26,208 pa) - Overtive avaialble (£18.90)
Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm)
Location: Wakefield WF1
* You will be required to undergo various high level security checks/clearances.
* You need to be able to provide proof of work in UK for last 5 years - to be eligeable
Do You have First Class customer service skills?
Do you genuinely like helping customers?
Do you have a good telephone manner?
Do you have solid IT skills?
If so, we would like to hear from you!
Key Accountabilities
* Develops an understanding of customer’s query and service requirements to enable the delivery of a first class service.
* Log all the details of the call when resolving routine customer enquiries ensuring processes/systems are followed.
* Listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales.
* Escalates issues as necessary to deliver required service level and meet or exceed customer expectation
* To be a team player and be viewed by colleagues as a helpful and effective member of the team.
For the role you will be able to demonstrate:
* Excellent communication skills both written and verbal
* Excellent administrative skills
* Previous Customer services experience
* A positive can do approach
* Ability to work well in a team and independently
Job Types: Full-time, Temp to perm
Pay: £12.60 per hour (Temp to Permanent)
Benefits:
* Additional leave
* Casual dress
* Company events
* Company pension
* On-site FREEparking
* Overtime available
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Overtime
Application question(s):
* You need to be able to provide proof of work in UK for last 5 years - to pass clearance.
* You will be required to undergo various high level security checks/clearances.
Experience:
* Service advisor: 2 years (required)
Work Location: In person