Job Title: Functional Consultant - TLM
Location: Cheadle/ Chertsey
Reports to: Implementation Team Manager
Key Responsibilities:
* To project manage and implement client business on ADP's Time and Labor solutions to meet both client and company requirements in an agreed and timely manner
* Provide consultancy to the client in the analysis of the business offer
* Perform project management, planning and analyse client requirements
* Assist in creating the functional design (where appropriate), manage application configuration, data conversion, monitor project progress and perform system testing
* Ensure completion and sign off of project to agreed success criteria
* Act as project lead for matrix project teams as required
* Engage in ADP's continuous improvement programme
Key Duties / Tasks:
* Using Client Analysis documentation, clarify and confirm client requirements to ensure database programming meets the client's time and attendance requirements
* Identify problems, assess impact, and determine solution
* Follow TLM software/implementation setup and programming guidelines
* Undertake, co-ordinate and reconcile the migration of client data between third party systems and ADP software by agreed guidelines
* Assist client with installation and configuration of time collection devices
* Conduct parallel/test processing with the client; review all procedures, adjust program rules if necessary
* Assist in first live processing runs
* Where necessary, undertake configuration of links between time and attendance and ADP/third party payroll solutions
* Meet or exceed sales order target live dates
* Create, maintain and provide implementation project schedule/timeline for client and structure to target live achievement dates.
* This task may be undertaken in conjunction with the ADP Project Office depending on circumstances
* Co-ordinate and register client for product training
* Update Implementation Management on progress of projects, highlighting order backlog and escalating appropriate risks and issues
* Maintain timely and accurate records of all client visits and implementation activity
* As required conduct on-site training work with sales and ADP project managers to maximise client satisfaction and TLM business results
* Work with third party project managers where appropriate
* Obtain and log all relevant sign off documentation as per implementation and audit guidelines
* Ensure relevant ADP departments are kept informed as and when accounts go live as per agreed guidelines
* Ensure that all additional revenue generated from the account during implementation is logged with the relevant department for billing
* Keep up to date with new product rollouts and existing product enhancements
* Perform client follow up visits as required
Requirements: Knowledge required:
* Knowledge of Windows based network environment an advantage but not essential
Skills Required:
* Must be able to demonstrate the following competencies:
* Project Management
* Ability to work under time constraints essential
* Innovation and problem solving
* Financial and commercial awareness
* Communication and influencing
* Teamwork and cooperation
* Results orientation
* Flexibility and organisational commitment
* Service oriented aptitude with good written and verbal communication skills
* Ability to prepare and conduct formal presentations
Education and Experience:
* Previous experience working directly with clients performing an implementation or consulting role (desired but not essential)
Other:
* The post holder will frequently be required to travel to client locations throughout the UK and the Republic of Ireland, and may occasionally be expected to stay overnight where relevant.
* This role will involve a mixture of both office and field based work.
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