About Us
The Legal 500 Series is a market-leading directory renowned for its in-depth analysis, authoritative rankings, and trusted editorial on the top global business law firms. We’re committed to delivering high-quality insights—and we rely on a stable, responsive tech team to help us do just that.
The Role
This is more than just a 2nd line support role. It's a position that sits at the heart of the team—bridging day-to-day support, infrastructure, and internal projects. You’ll be a steady, visible presence for both your colleagues and end users, contributing to a culture of accountability, ownership, and continuous improvement.
We’re a small, close-knit team going through a positive period of change. You’ll have the opportunity to shape how we work, share knowledge with others, and grow into a more strategic or infrastructure-focused direction over time.
What You’ll Be Doing
* Own and resolve 2nd line support tickets and collaborate closely with 1st line where needed
* Act as an escalation point for the team, offering support and informal mentoring
* Liaise with third-party vendors and manage external escalations professionally
* Monitor and maintain internal systems, network performance, and endpoints
* Assist with infrastructure tasks (e.g., AD, DNS, servers, permissions)
* Contribute to internal projects (e.g., upgrades, process improvements, deployment work)
* Help develop and maintain clean internal documentation and ticket hygiene
* Support the onboarding and development of new or junior team members
* Proactively suggest improvements to tools, processes, or service quality
What We’re Looking For
* Strong troubleshooting skills with a user-focused mindset
* Confident supporting Windows 11 and Microsoft 365 (including SharePoint, Teams, Exchange)
* Good understanding of Windows Server, Active Directory, DNS, DHCP, and NTFS permissions
* Solid foundation in networking fundamentals
* A natural communicator—clear, approachable, and reliable
* Someone who’s organised, punctual, and takes pride in doing things properly
Nice to Have
* Experience with Dell SonicWall firewalls and switching infrastructure
* Exposure to infrastructure or cloud-focused project work
* A proactive mindset around documentation and process
The Details
* Location: Fully onsite, 5 days per week – Fleet Street, Central London
* Salary: £40,000 – £48,000 per annum (depending on experience)