Who are Benefex? We are a fast-moving technology company and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. We are striving to create seamless but tangible interactions between employers and employees, making work a rewarding place for every single one of us. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. Why should you apply? Progression: this is a great starting point to develop your career within Employee Benefits and grow into a career in consultancy Ownership: you'll work closely with our SME customers and take ownership of delivery Team: be part of a supportive and collaborative team Top 10 Employer, Sunday Times Best Places to Work Awards Work for a profitable, fast-growing market leader in the online reward and benefits space Great benefits: £28,000 Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland. 25 days holiday plus your local bank holidays Your birthday off Two half day wellbeing days Healthcare cash plan to cover day to day healthcare costs Employee Assistance Plan 24/7 support Income Protection (75%) and life assurance (4x salary) Pension scheme Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave £50 monthly allowance for personal use with a Benefex card Role Overview We're looking for a Customer Services Team Member to join our Client Services team within our SME department. You'll manage a portfolio of SME clients alongside an employee benefits consultant, working collaboratively to be a direct point of contact for the client, handling their queries and activities of the client employee benefits schemes. This role is integral to the success of our SME team and could be the start of an amazing career. You will work within our client services team to deliver the customer service our customers expect, ensuring communication is maintained with providers, clients, internal and external stakeholders at all times. Responsibilities Being the main point of contact for all HR, Payroll and provider queries Taking responsibility for the administration of Health, Risk, and Pension schemes including renewals, market reviews, accounts, claims, underwriting, new joiners, leavers, and ad hoc queries. Being responsive to all new business and client portfolio queries Assisting with employer and employee queries relating to Health, Risk, Pension and Flexible Benefits Assisting all portfolio clients with the development of their employee benefits strategy Completing all compliance, risk, and learning module requirements Developing and maintaining effective working relationships with all members of the SME practice, and other departments within Benefex What are we looking for? Experience in customer-facing and/or admin-based roles Experience in delivering first-class customer service Excellent written and oral communication skills Skill in managing different stakeholder relationships Working to strict time-pressured client deadlines and agreed service level agreements Even if you don't meet all of the requirements for this role, we encourage you to apply We are looking for talented and passionate individuals eager to learn and grow. Our interview process Initial informal call with the Talent team Online tests in numeracy and logical reasoning Interview with the hiring manager and a team member Final interview with the Director We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.