Citizens Advice West Northants & Cherwell (CAWNAC) delivers advice across West Northamptonshire and Cherwell and further afield in respect of some of our projects. The Macmillan Welfare Benefits project is funded by the Macmillan cancer charity and provides Money Advice to people (or their carers/families) who have a cancer diagnosis. You will have lots of support from an experienced and friendly team and you will be responsible for managing your own caseload and achieving agreed project KPIs. Reporting to the Benefits and Generalist Group Manager, you will: Provide a full welfare benefits casework service for people affected by cancer, including disability benefits and other sources of financial support such as grants and help with health and travel costs. Liaise and negotiate with other statutory and voluntary organisations to progress the clients case and ensure they receive all assistance available. Maintain detailed case records for the purpose of continuity of case work and information retrieval in line with the requirements of Citizens Advice and Macmillan Cancer Relief. Refer clients on to colleagues or other agencies as appropriate for specialist help with issues that fall outside the remit of the service, including housing, debt and employment. Provide advice and information on welfare benefits and other sources of financial help to health and social care professionals working with the client group. To provide cancer-specific benefits awareness training to colleagues and other health and social care professionals working with the client group. To support Macmillan/Citizens Advice’s social policy work by providing case studies, and feedback on issues of concern to people affected by cancer. Your health and well-being is important to us, and we offer an Employee Assistance Programme, which includes access to a 24 hours helpline, lots of online health resources and telephone counselling. Whilst this is a home-based role, your work/life balance matters to us, and we provide you with a laptop and other equipment to enable you to work remotely and in offices flexibly where appropriate within your role. We will work with you to develop your career – from the opportunity to work on problems that matter, and learn from knowledgeable and experienced colleagues, to acquiring valuable skills via training.