Part Time: 15 hours a week
Location: Amazon EMA1
* 4 weeks holiday per annum
* Plus your birthday off
* 24 week’s enhanced maternity leave
* Secondary career leave
* Wedding/commitment day leave
* Free meals on shift
* Bespoke training and development opportunities
* Apprenticeships opportunities for all experience levels
* Pension and life insurance
* Discounts available on our HAPI app; high street shops, holidays & cinema
* Access to employee assistance programme
* Cycle to work scheme
Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn.
Job Description
To provide a welcoming and friendly customer experience, delivering excellent customer and food service. To ensure the restaurant is clean/hygienic, restocked, and customers are advised of the products available (e.g. meals, snacks, restaurant open times and allergens etc.)
* Deliver excellent customer service to ensure high levels of customer satisfaction and ‘Pride’ “we can and we will” customer experience.
* Assist in a wide range of preparation, cooking and serving of food.
* Serve meals, snacks and drinks including taking payments at tills using cards and cash, resolving and clarifying purchase choices and special offers.
* Resolve initial customer queries (or refer to a supervisor/manager for more complex concerns).
* Clean all equipment, crockery and cutlery as required.
* Support, operate and provide service in areas including but not limited to: the Serveries, Hospitality orders, Functions/Events.
* Ensure all food is handled in accordance with the standards specified in the Food Safety & Quality Management System and regulatory requirements.
* Carry out and record any food safety and stock checks specified by the Unit Manager or Assistant Manager, or Supervisors.
* Take delivery of stock including food/provision, checking and accounting for such items.
* Act as Banksman, and other such job specific operations as required.
* Receive deliveries and check supplier invoices in accordance with the company systems/procedures.
* Ensure all waste is removed promptly and placed in the correct waste containers in accordance with site waste management plan.
* Ensure all raw materials and packaging materials are stored in the correct areas of the site.
* Carry out tasks in the most efficient manner, taking into account any production or allergen constraints, to meet customer orders.
* Participate as a HACCP Team member if required.
* Ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice.
* Ensure all production and quality records are completed accurately and on time.
* Ensure all traceability requirements are fully complied with.
* Where relevant, to carry out activities required by the accredited FSQMS.
* Participate in ongoing professional development and training that may include off-site and occasionally overnight travel.
* Carry out tasks as requested by your supervisor/manager.
Our Ideal candidate will have the following characteristics in line with our values:
* Ability to work as part of a team
* A flexible approach to working hours
* Be supportive of colleagues
* Keen to learn on the job
* Be honest and trustworthy
* Able to work independently
* Hygienic approach and manner
* Committed to zero harm and sustainable practices
Qualifications
* Have a contagious passion for food and/or customer service
* You draw satisfaction from working within a collaborative and inclusive team environment
* Ability to adapt to challenges and opportunities with a solution-oriented perspective
* Previous experience in a similar role, especially in the food service industry, is often a plus
* Some knowledge of food safety and sanitation practices
* Works according to the BaxterStorey core values
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
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