Northern Commercials has been established for over 50 years and started as a family-run business which through expansion and success is now part of a plc Group. The main business function is to sell new and used commercial vehicles from all five of their depots across the UK. We also offer other services such as parts, servicing, and breakdown cover.
Due to increasing performance, we are currently recruiting for a Service Advisor working out of our dealership in London Road, Hildenborough.
Located at our Hildenborough site, there is an opportunity that has come up for an individual to work within a busy Commercial Vehicle Service Department. As a proactive member of the dealership’s team, you will be required to contribute towards an efficient operation in the Service Department, always ensuring customer satisfaction. You must be able to communicate in a courteous and professional manner at all levels. An eye for supporting customers’ needs and strong communication skills are paramount.
Main duties will include:
1. Reporting to the Service Manager.
2. Responsibilities include the day-to-day running of the Service Department.
3. Working on various computer systems, SAP, ASSIST, IDM, APD, ANS & Time Management.
4. Speaking and liaising with customers by phone and email.
5. Managing the Service Desk.
6. Liaising with internal staff to keep customers updated on their vehicles.
The ideal candidate for this role will need to be enthusiastic and well-organised. Good computer skills and communication are required.
Previous service experience within the automotive industry and knowledge of Kerridge would be an advantage.
Working Hours:
Basic hours are Monday to Friday 08.00 – 18:00 with an hour lunch.
Holiday entitlement:
The holiday entitlement will be 20 days annually with bank holidays, increasing with time served.
Job Type: Full-time
* Company pension
* Free parking
* On-site parking
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Tonbridge: reliably commute or plan to relocate before starting work (required)
Experience:
* Service advisor: 1 year (preferred)
* Kerridge/Keyloop: 1 year (preferred)
Language:
To apply please email acosford@nor-com.co.uk or call 01732 833 005.
#J-18808-Ljbffr