Are you looking to work for an organisation with a real purpose – one where there is no limit to fresh ideas and discovering what’s next?
Join us at the Retail Trust.
As the industry’s charity, our cause is to create, hope and health and happiness for everyone in retail. Yes, that’s right, everyone. That’s more than three million retail colleagues and their families. And you can help to achieve that mission.
We’re on a journey of transformation, building on what our founders developed nearly 200 years ago and are moving at an astronomical pace. We’re looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous.
We are looking for a motivated individual to join our established supported living team based at the newly renovated Hugh Fraser retirement estate in Crookfur, Glasgow. If you are an empathetic and solutions-focused individual, we want to hear from you!
£26,291.27 per annum (£14.45 per hour)
35 hours per week, rota schedule across a 7 day week
Hugh Fraser, Crookfur, Glasgow
Your day will be spent working as part of the Supported Living team on site providing intensive housing management services for all residents, enabling residents to achieve maximum independence and general wellbeing. You will be liaising with the Estate Manager on a daily basis and supervising and directing the work of the Supported Living Housing Assistants, ensuring that a high standard of service is maintained for the residents.
The post holder will be expected to work over a seven-day period on a rota basis performing general housing and intensive housing management duties. These include, but are not limited to:
* Scheduling and undertaking visits and providing housing related advice and assistance to estate residents.
* Liaising with and updating the Estate Manager regarding any resident’s housing related issues or problems.
* Ensure a fast and efficient response to residents’ requests for housing related matters for example repairs, advice on rent, service charges or Housing Benefit and other benefit advice.
* Undertaking support needs and risk assessment in agreement with residents to address their housing needs and requirements where appropriate. Working with residents to an agreed plan of actions and outcomes to meet the assessment.
* Promoting, supporting and assisting with activities and events across the estate.
* Supporting Estate Manager and the Smart Homes Technician to deliver digital inclusion and Smart Homes projects.
* Accompanying new residents and introducing them to the estate and residents assessing applications and managing waiting list.
* Supporting Estate Manager in monitoring rent accounts and follow through with actions required to maximise rental income.
* Assisting residents with benefit or other claims, personal budgeting, and sign-posting to relevant agencies to enable them to maintain their independence by remaining in their accommodation.
* Carrying out regular health, safety and welfare checks on residents.
* Respond to emergency calls from residents and contact emergency services, social services or family members as appropriate.
We are looking for an individual with experience of supervising or managing a small team, preferably qualified to level 3 NVQ or equivalent. You’ll be experienced in supporting the elderly and will have a calm and compassionate nature, possessing a firm but fair approach where needed.
We ask that you are flexible as this role works on a rota basis predominantly 9am to 5pm Monday to Sunday and as part of an on-call schedule and will be required at times to respond to emergency calls.
We look after you by providing you with:
* A pension scheme of up to 9% employer contributions.
* Market-leading wellbeing and perks package which includes:
o Life assurance of four times your salary.
o A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental and medical.
o Access to a confidential free counselling and support phoneline.
o The day off to celebrate your birthday including a £20 voucher to spend.
o Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.
o Additional days of leave for wellbeing, volunteering and personal development.
If you are interested in working for a dynamic organisation that transforms lives for good, we want to hear from you.
Please note this role is subject to a Disclosure and Barring Serivce (DBS) check.