The role of the Implementation Specialist is to serve as the bridge between our technical-focused projects, such as Realspace SaaS, Virtual Tours or Digital Twins and their successful deployment within client operations. This role is critical in facilitating change, providing training, and supporting users during the transition to new technologies, ultimately driving the value and efficiency that organisations achieve. This will involve working with clients, IT departments and 3rd parties to ensure successful planning and deployment of systems in display suites in GCC and the USA. This role is based 100% at our office in Camden (NW1 7DJ) but may require some adhoc travel to client sites in the Middle East and USA. Responsibilities Plan and implement projects Assess client needs and requirements to ensure successful implementation Customise and configure systems or services to align with client specifications and goals Communicate and manage adherence to site installation and setup requirements, including ensuring correct PCs are purchased, internet connectivity is set up, and, when integrating with 3rd party software or hardware, that risks and issues have been planned and mitigated. Manage project timelines, resources and budgets as it relates to deployment Provide training and support to client teams to facilitate effective use of new systems or services Collaborating with sales, support and technical teams to coordinate implementation Monitor and report on project progress and track deliverables Monitoring and troubleshooting any issues during the implementation process Documenting processes and creating materials to support the implementation and for future reference Conduct post-implementation evaluations to assess success and identify areas for improvement Evaluate and assess the result of the project Maintain clear and effective communication with clients throughout the implementation phase Requirements Previous experience in managing technical Projects which involve both software and hardware Previous experience of working with clients to deploy a technical product or service A solid understanding of networking, the Microsoft Windows environment and integration with display & lighting systems Methodical and analytical approach Capable of leading multiple projects at the same time under pressure Excellent communication skills to a range of audiences Ability to build and maintain relationships with 3rd party suppliers. Problem-solving and leadership skills Highly numerate Strong attention to detail A positive team player able to motivate, support and reassure You will have skills, experience and knowledge in the following: Microsoft Office – particularly excel and word at an intermediate level Google suite Desirable to have familiarity with creative cloud software Ideally a background in architectural visualisation, real estate, interior design or marketing Benefits Company bonus scheme Pension scheme Holidays: 22 days holiday per year increasing with service plus bank holidays Free gym membership or contribution to other fitness goals Mental Health support Great Learning & Development opportunities Regular team events and social activities Fantastic office environment in a nice location