JOB TITLE Field Service Engineer
Reporting to: Operations Director/Engineering Director
What we will ask of you:
* Have a customer focus on delivering a high-quality support and aftersales service.
* Flexibility to Travel to client locations, sometimes at short notice periods to install, maintain, and repair company products and equipment according to service agreements and schedules.
* Utilise your technical expertise to diagnose and resolve complex issues with machinery, hardware, and software systems.
* Conduct routine inspections and preventative maintenance activities to ensure optimal performance and prevent future problems.
* Maintain accurate records of service activities, including service reports, Preventative Maintenance list, Corrective Maintenance Reports, installation records, and inventory management.
* Utilise the desk support portal to track, monitor, and efficiently react to customer support tickets.
* Interact directly with clients to provide technical support, monthly reports, answer questions, and offer guidance on product usage and maintenance.
* Provide training to clients and end-users on the operations, maintenance and troubleshooting of company products and equipment.
* Work closely with other departments, including engineering, sales, and customer support to address customer needs and improve product reliability.
* Stay updated on industry trends, product development and emerging technologies to continuously improve service delivery and customer satisfaction.
* Commitment to following safety protocols and procedures to ensure personal safety and the safety of others in the work environment.
* Support Customer business needs outside of the typical 9 to 5 working hours.
* Be willing and available for weekend callout on a rota style basis.
What we are looking for:
Essential:
* Have a recognised 3rd level qualification in an engineering discipline.
* Proficiency in troubleshooting electromechanical systems, PLCs, and other automation equipment.
* Experience of fault diagnosis on mechanical / pneumatic systems and repair.
* Demonstrated ability to analyse complex technical issues, identify rout cause and implement effective solutions in a timely manner.
* Have experience in basic data analytics to drive a continuous improvement culture.
* Be self-motivated with a positive mindset and demonstrate a strong mechanical or electrical aptitude.
* Strong customer service skills, excellent communication, and interpersonal skills.
* Willingness to travel frequently and work in diverse environments.
* Ability to work independently and collaboratively as part of a cross functional team.
* High level of accuracy and precision in performing technical tasks, documenting service activities and maintain records.
* Strong time management and organisational skills to prioritise tasks, manage workload efficiently and meet deadlines.
* Full UK driving license required.
What will we do for you?
In return we offer you the opportunity to work in a progressive innovative organisation, with ongoing rapid business growth, with opportunities for development. Our client base includes some of the world ’ s most successful technology-based companies and world leaders in manufacturing. You will have autonomy to manage your own workload, with a friendly and supportive team to work with.
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