Squires Garden Centre, Sixth Cross Road, Twickenham, London, City of, United Kingdom Req #1403
13 September 2024
Your primary responsibility will be to provide professional support to our customers.
Working closely with the Garden Centre Manager to help the business succeed.
Rota: Alternate weekends, Saturday and Sunday 10:00 - 14:00
Main duties and responsibilities:
* Provide an enjoyable shopping experience for everyone by:
* Ensuring all customers are greeted and offered assistance
* Handling customer queries courteously and efficiently
* Identifying customer needs through interaction, and taking appropriate action
* Excellent standards of merchandising and housekeeping are established and maintained in accordance with company guidelines
To be successful in this role, we are looking for people:
* Good friendly manner
* Good interpersonal skills
* Willing to learn
Rewards & Benefits:
We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn we will provide an extensive benefit package:
* Employee Discount– 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
* Holiday (including bank holidays)– 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
* Bonus– We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
* Pension– We offer a Defined Contribution Pension Plan to new employees.
* Attendance– After one years service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
* Made A Difference Scheme (M.A.D)– A reward scheme for team members who make a difference to our business through outstanding customer service.
* Learning & Development– You can look forward to a wealth of learning opportunities with us.
* Birthday– After 6 months service if your birthday falls on your contracted day to work, you can leave work early.
* Cycle2work scheme – After 1 years service, a government initiative which offers a 25% to 39% saving on new cycling equipment.
* Child's first day at school– After 1 year's service come in late and go home early on your child's first day of school.
* RHS Membership or a Tree / Shrub– After 1 years service Squire's employees can choose either one tree or shrub to plant each year.
* Employee Assistance Programme (EAP)– After 2 years service employees are eligible to join an EAP.
* Retirement– After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth.
* Free Parking– Available to all employees in the designated parking areas on our site.
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